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Contents xi

Offshore Outsourcing 271
Software as a Service 274
Outsourcing Best Practices 276
Ethics 277
Ethical Principles 278
Code of Ethics for ERP 282
Green Computing 284
Compliance Issues 286
SOX Compliance and EU Regulations 286
Security 289
Disaster Recovery and Business Continuity Planning 293
Implications for Management 294
Outsourcing 294
Summary 296 • Exercises 296 • Review Questions 297
Discussion Questions 297
! CASE 10.2 Real-World Case:TJX Security Breach 297
Appendix A 299

Chapter 11 SUPPLY CHAIN MANAGEMENT 302
! CASE 11.1 Opening Case: Managing the e-Supply Chain at
Cisco Systems 303
Preview 304
Supply Chain Management 305
SCM Drivers 308
SCM Flows 309
SCM Processes 311
e-Business and Supply Chain Management 312
e-Procurement 313
Collaborative Design and Product Development 314
ERP System and Supply Chain 316
Integration 318
Supply Chain Integration 318
Integrating ERP and SCM Systems 320
Enterprise Application Integration 320
Phases of Enterprise Application Integration Process 321
Benefits of Enterprise Application Integration 322
RFID 322
RFID Is Catching on 322
RFID Technology 323
Data Accuracy and Timeliness 323