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viii Contents

ERP Components 141
Hardware 141
Software 142
People Resources 143
ERP and Virtualization 144
Third-Party Products 148
What Are They and Why Are They Needed? 148
Impacts of Integration with ERP 148
Support 148
Overcoming Third-Party Integration Issues 149
Middleware 149
Database Requirements 149
Understanding Transactional and Reporting Needs 149
Selecting the Database 150
Staffing and Database Administration 150
ERP Implementation Organization and Approaches 150
Governance 150
Implementation Methodology 154
What Is a Vanilla Implementation? 155
Why Would You Consider a Vanilla Implementation? 155
When Should You Consider Modifying an ERP? 155
Benefits and Drawbacks 156
ERP Implementation Examples 156
Platform Issues 157
Servers 158
Network 158
Security 158
Disaster Recovery and Business Continuity 158
Implications for Management 158
Summary 159 • Exercises 160 • Review Questions 160
Discussion Questions 160
! CASE 5.2 Real-World Case: United States Army 161

Chapter 6 SOFTWARE AND VENDOR SELECTION 167
! CASE 6.1 Opening Case: Oracle Wins Out Over SAP at Welch’s 168
Preview 169
Vendor Research 169
Matching User Requirements to Features 173