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CONTENTS

Preface xiii
Acknowledgments xix
About the Authors xxi

Chapter 1 INTRODUCTION TO ENTERPRISE SYSTEMS
FOR MANAGEMENT 1
! CASE 1.1 Opening Case: Hershey’s Enterprise 21 Project 2
Preview 3
Enterprise systems In Organizations 4
Information Silos and Systems Integration 5
Enterprise Resource Planning Systems 6
What Is an ERP? 6
Evolution of ERP 7
Business Process and ERP 8
ERP System Components 10
ERP Architecture 11
e-Business and ERP 14
Benefits and Limitations of ERP 15
ERP Implementation 17
Business Process Management 17
ERP Life Cycle 17
ERP Implementation Strategies 18
Software and Vendor Selection 19
Operations and Post-Implementation 21
People and Organization 21
Project Management 21
Role of Consultants 22
Change Management 23
Business Process Reengineering 23
Global, Ethical, and Security Management 23
ERP Vendors 24
Key Vendors 25
SAP 26
Software Extensions and Trends 27

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