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BRIEF CONTENTS
Preface xiii
Acknowledgments xix
About the Authors xxi
Chapter 1 Introduction to Enterprise Systems for Management 1
Chapter 2 Systems Integration 35
Chapter 3 Enterprise Systems Architecture 57
Chapter 4 Development Life Cycle 88
Chapter 5 Implementation Strategies 139
Chapter 6 Software and Vendor Selection 167
Chapter 7 Operations and Postimplementation 190
Chapter 8 Program and Project Management 225
Chapter 9 Organizational Change and Business Process
Reengineering 242
Chapter 10 Global, Ethics, and Security Management 266
Chapter 11 Supply Chain Management 302
Chapter 12 Customer Relationship Management 331
Index 353
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