Page 11 -

Contents ix

Request for Bids 174
Vendor Analysis and Elimination 174
Contract Management and License Agreements 175
Implications for Management 176
Summary 176 • Exercises 177 • Review Questions 177
Discussion Questions 177
! CASE 6.2 Real-World Case: Enterprise Solutions for Fruit and Vegetable
Beverage Manufacturing 177
Appendix A 182
Appendix B 185

Chapter 7 OPERATIONS AND POSTIMPLEMENTATION 190
! CASE 7.1 Opening Case: Hugger-Mugger ERP Implementation 191
Preview 191
Go-Live Readiness 193
ERP Training 195
Stabilization 197
Postproduction Support 199
Knowledge Transfer 201
Implications for Management 203
Summary 203 • Exercises 204 • Review Questions 204
Discussion Questions 204
! CASE 7.2 Real-World Case: Hewlett-Packard SAP
Implementation 205
Appendix A 207

Chapter 8 PROGRAM AND PROJECT MANAGEMENT 225
! CASE 8.1 Opening Case:ABC Manufacturing:A Hypothetical
Case in Unresolved Issues 226
Preview 227
Project Team 228
Module Experts and Subject Matter Experts 230
Project Leadership 231
Critical Success Factors 233
Decision-Making Process 233
Project Scope 233
Teamwork 234
Change Management 235
Implementation Team and Executive Team 235
Managing Scope Creep 236