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116 Chapter 4 • Development Life Cycle

TABLE 4-5 CSFs for ERP Implementation
Critical Success Factors Description

Management Support Top management advocacy, provision of adequate resources,
and commitment to project
Release of Full-Time Subject Release full time on to the project of relevant business experts
Matter Experts (SME) who provide assistance to the project
Empowered Decision The members of the project team(s) must be empowered to
Makers make quick decisions
Deliverable Dates At planning stage, set realistic milestones and end date
Champion Advocate for system who is unswerving in promoting the
benefits of the new system
Vanilla ERP Minimal customization and uncomplicated option selection
Smaller Scope Fewer modules and less functionality implemented, smaller
user group, and fewer site(s)
Definition of Scope The steering committee determines the scope and objectives
and Goals of the project in advance and then adheres to it
Balanced Team Right mix of business analysts, technical experts, and users
from within the implementation company and consultants
from external companies
Commitment to Change Perseverance and determination in the face of inevitable
problems with implementation

TABLE 4-6 OilCO—ERP Implementation Incorporating CSFs
Phase Project

Configuration
Installation
Factor Planning Setup Reengineering Design and Testing Enhancement
Management ... ... · · · ...
Support
Champion . . . · · ·
Balanced Team . . . · · · · · ·
Commitment ... · · · ·
to Change
Vanilla ERP . . . · · · ·
Empowered · ·
Decision Makers
Best People · · · · · · · ·
Full Time
Deliverable · ·
Dates
Definition of · · · · · · ·
Scope and Goals