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118 Chapter 4 • Development Life Cycle

CASE QUESTIONS
1. Compare and contrast the implementation of OilCO and ExploreCO. What were the
similarities and differences between the two implementations?
2. Why do you think the projects were successful? Was it the articulation of CSFs? Was
it their strategy of minimal customization? Or something else? Explain.
3. What can we learn from this case? Also, provide suggestions for improvement.

APPENDIX A

DETAILED DESCRIPTIONS OF ERP ROLES

AND RESPONSIBILITIES

Project
Role/Title Owners
Role Definition The owners will consist of senior management in the company. The chair is
empowered to make decisions when the owners cannot reach consensus. The
owners determine overall policy, budget, and scope of the project. The owners meet
when needed at the call of the chair.
Responsibilities • Approve major scope changes.
• Provide funding to complete the project.
• Maintain financial integrity of the project.
• Review project financials on a quarterly basis or as requested with the project
executive.
• Provide strategic policy and procedure direction.
• Monitor project progress against milestones and timeline.
• Commit appropriate resources to the project, reassigning resources when
necessary.
• Publicly demonstrate support and commitment to the project.
• Provide final resolution on key project issues.
Skills • Executive level management and communication skills.
• Thorough knowledge of the organization.
Reports To Owners