Page 147 -

Chapter 4 • Development Life Cycle 123

Project
Role/Title Technical Infrastructure Team Lead
Responsibilities • Responsible for supervising the design and implementation of the technical
architecture.
• Design and implement a stable and secure development, test, and production
environment.
• Manage technical project work plan, schedule, resources, budget, issues,
expectations, and external forces.
• Develop a comprehensive technology vision that is compatible with the overall
goals of the information technology plans and the needs of the functional units.
• Ensure the functional teams are appropriately supported (in terms of both people
and hardware and software).
• Manage the technical resources and develop the technical organizational
structure. Define internal and consulting resource requirements.
• Ensure tech team staff possess, or develop, the right skills for maintaining the
system throughout the project and beyond.
• Establish standards and standard procedures for such technical areas as software
customization and development, application maintenance and administration,
security administration, technical documentation, and system and database
administration. Communicate standards to the project team.
• Schedule rollout activities and coordinate work with appropriate operations teams
and other tech personnel (e.g., connectivity, hardware and equipment installation).
• Communicate with campus department or unit technical staff about support
requirements and changes to their technical environment.
• Report technical status and issues to the project executive and project manager(s).
Skills • Excellent project management skills.
• Thorough knowledge of the organization’s technical infrastructure and policies.
• Solid knowledge of trends in technology and the ability to apply the knowledge
to the business objectives.
• Excellent negotiating and communication skills.
• Solid understanding of technical processes and relevant business processes.
• Knowledge of all aspects of the system development life cycle.
• Strong leadership skills.
• Issue resolution skills. Ability to obtain resolution by team consensus when
differences in business processes are discussed.
• Solid experience in large-scale systems implementations.
• Thorough understanding of the business organization.
• ERP implementation experience preferred.
Reports To Project manager(s)