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136 Chapter 4 • Development Life Cycle

Project
Role/Title Subject Matter Experts (SMEs)
• Review and approve training and performance support designs and deliverables.
• Review issue resolutions and recommend approaches.
• Review and sign-off of functional deliverables, including configuration,
procedures, and test plans.
• Collaborate with other SMEs to develop common processes across the business
organization.
• Publicly demonstrate support and commitment to the project.
Skills • Thorough knowledge of systems functionality and navigation (both legacy and
ERP).
• Solid understanding of relevant business processes.
• Team leadership skills. Ability to work effectively across businesses.
• Issue resolution skills. Ability to obtain resolution by team consensus when
differences in business processes are discussed.
• Excellent communication skills.
• Solid understanding of the business organization and infrastructure.
Reports To Module lead(s), campus PMT

Project
Role/Title Project Administrative Support
Role Definition Project administrative support is responsible for providing administrative support to
the project.
Responsibilities • Support team with general administrative needs.
• Procure supplies (e.g., office supplies, computer equipment) for the project team.
• Serve as liaison with business support functions (e.g., phones, architect’s office).
• Assist in procuring space for the project team.
• Maintain project team rosters and e-mail distribution lists.
• Assist in taking meeting minutes as requested.
• Provide word processing, spreadsheet, and graphics support.
• Assist in the preparation and distribution of project documents.
• Coordinate copy and duplication requirements.
• Maintain ongoing files for all purchase orders and invoices related to the project.
• Maintain a record of project team member roll-on and roll-off dates.
Skills • Ability to handle multiple tasks simultaneously.
• Ability to prioritize tasks.
• Excellent organizational skills.
• Excellent communication skills.
Reports To Project executive, project manager(s)