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132 Chapter 4 • Development Life Cycle

Project
Role/Title Change Management Team Members
Role Definition Change management team members are responsible for completing the tasks
related to the training development and delivery.
Responsibilities • Review, test, and understand delivered ERP capabilities.
• Develop performance objectives for training courses.
• Create course descriptions for the training courses.
• Create participant and instructor guides.
• Populate and test training database.
• Facilitate pilot training sessions.
• Deliver or assist, or both, with instructor-led training.
• Assist with training registration and tracking.
• Develop and report on training evaluation.
• Identify and plan activities needed to complete task assignments.
Skills • Thorough knowledge of systems functionality and navigation.
• Team leadership skills. Ability to work effectively across business organizations.
• Issue resolution skills. Ability to obtain resolution by team consensus when
differences in business processes are discussed.
• Solid understanding of the business organization and infrastructure.
• ERP implementation experience preferred.

• Excellent written and verbal skills.
• Solid and current understanding of training methods and trends.
• Experience managing a large training effort across multiple sites.
• Experience delivering training.
• Excellent presentation skills.
• Good rapport with people.
• Ability to explain complex functions in a concise manner.
• Ability to keep to the agenda.
Reports To Change management lead

Project
Role/Title Conversion Team Members
Role Definition Conversion team members are responsible for designing and developing conversion
programs (temporary and permanent) necessary to convert the legacy system data
into the ERP database.