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ABOUT THE AUTHORS

Luvai Motiwalla, Ph.D. Luvai F. Motiwalla is professor of MIS at the College of Management
at the University of Massachusetts Lowell (UML). He has a Ph.D. from the University of Arizona
(1989). Before joining UML, he worked at University of Hartford, Connecticut, and his current
research and teaching mainly focuses on the areas of e-business and enterprise systems. He has
developed and taught the first e-Business and enterprise systems courses offered by his depart-
ment. Professor Motiwalla has published several articles in highly recognized journals such as
Journal of MIS, Communications of ACM, Journal of Electronic Commerce, Information &
Management, Computers & Education, and others. In addition, he has presented his research in
several regional, national, and international academic conferences and served as a reviewer for
many MIS journals and conferences. His professional experience includes work on research
grants funded by U.S. Department of Education, NSF, Davis Foundation, Connecticut,
Department of Health Services, IBM, NCR, and U.S. Army and consulted with several regional
and national corporations.

Jeff Thompson Thompson has over 30 years’ experience in information technology including
20 years’ experience in a management role in higher education. During the last 12 years
Mr. Thompson was a chief information officer. He has an extensive background in information
technology and communications and change management and has been successful at directing and
managing a variety of system implementations including large ERP systems, network infrastructure,
high-performance computing, academic technology, and online Web-based learning. For the last
seven years, Mr. Thompson served as the vice chancellor of Information Technology and
Institutional Research at the University of Massachusetts Lowell. During his tenure there, he was in
charge of campus legacy administrative systems and successfully replaced it with the PeopleSoft
ERP, in a multi-institution single database implementation. He is now a senior program director for
Oracle, North America Consulting, working with Oracle clients implementing ERP systems as the
implementation partner.

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