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Handshake, 81–82, 88
                    Exercises (Cont.):
                       practice questions, 165–172
                                                        Hat, 85
                                                        Hepburn, Katherine, 123
                       Q statements (competencies), 54
                       Q statements (general skills),  Index
                                                        Homework (see Exercises)
                         45–48                          Hoovers, 65
                       Q statements (gifts), 55         Hypothetical questions, 106
                       Q statements (job-specific skills),
                         49–52                          Illegal questions, 114–115
                       Q statements (personal traits),  Illustrations (see Samples)
                         53–54                          Imposter syndrome, 4
                       skills summary page, 36–37       Information sources, 60
                       values assessment, 147–148          (See also Research)
                    Eye contact, 120                    Internet Web sites (see Web sites)
                                                        Interpersonal communication, 34
                    Facial expression, 83               Interview fears, 11–13
                    Fact situations (see Vignettes)     Interviewers, fears/nervousness,
                    Fears, 11–13                              118
                    Fidgeting, 121                      Interviewer’s private territory, 82
                    Financial advisor, 28               Interviewing questions, 91–122
                    First date, 59                         body language, 120–121
                    First impressions:                     checklist, 121–122
                       attitude, 89–90                     group interviews, 119–120
                       body language (see Body language)   illegal questions, 114–115
                       dress, 84–87                        nontraditional interviews, 117–119
                         (See also Attire)                 phone interview, 117–119
                       greeting, 88–89                     practice questions, 165–172
                       handshake, 88                       questions behind questions,
                       tips, 81–83                            99–108
                    Flexibility, 34                        questions to ask employer,
                    Focus letter, 143–146                     115–116
                    Follow-up calls, 146                   silly questions, 112
                    Following up, 141–150                  stalling and accessing, 116–117
                       focus letter, 143–146               straightforward questions, 93–99
                       follow-up calls, 146                stress questions, 108–114
                       multiple job offers, 146–150        technical stress questions, 113–114
                       values assessment, 147–149          what-if questions, 105–108
                    Football player, 28                 Introduction (greeting), 88–89
                    Fun, 14
                                                        Jewelry, 85, 87
                    General skills, 20–27               Job-specific skills, 27–30
                    General skills inventory, 23–26     Job-specific skills inventory, 29–30
                    Gifts, 35–36                        Jobs, number of, in lifetime, 71
                    Greeting, 88–89                     Johnson, Samuel, 57
                    Group interviews, 119–120           Jong, Erica, 1

                    Hair, 85, 87                        Layoff, 104
                    Hands, 121                          Leaning slightly forward, 120

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