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About the Author and



                   Malandro Communication










                s president and CEO of Malandro Communication since its inception
             Ain 1980, Loretta Malandro has built a leading business consulting firm
             that specializes in leadership and organizational transformation.
               Delivering its proven technology—100% Accountability™—the
             Malandro organization works worldwide with CEOs, executives, and
             leaders to take their corporations to new levels of performance by skillfully
             aligning and mobilizing people to drive enterprise objectives. The 100%
             accountability methodology is a beginning-to-end process for achieving
             leadership alignment, building a culture of accountability, and produc-
             ing lasting behavioral change to ensure sustainability.
               A key differentiator of the Malandro group is the ability to combine a
             strong business and organizational perspective with expert intervention.
             The Malandro behavioral experts relentlessly uncover and permanently
             resolve the root cause of leadership and organizational ineffectiveness.
             Their services include executive consulting and coaching, breakthrough
             project consulting, high performance leadership sessions, high perfor-
             mance team sessions, and turnkey communication tools for rapidly diffus-
             ing cultural change throughout an organization.
               Delivering consulting services globally and at its corporate headquar-
             ters in Scottsdale, Arizona, USA, the Malandro organization develops and
             customizes the approach best suited to address the unique needs of each
             client. Providing full support for leadership and organizational transfor-
             mation, Malandro certifies client candidates in the 100% accountability
             process to deliver the methodology throughout their organizations.
               Selected clients include AngloGold Ashanti, CNA, De Beers, DuPont,
             Farm Credit Canada, Finning International, IBM, Idaho Power, Intel,



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