Page 98 - Marky Stein - Get a Great Job When You Don't Have a Job-McGraw-Hill (2009)

Fearless Résumés

Most often, Q statements include
1. A skill or skills that you used to accomplish this.
2. Some description of either how, what, when, where, or why
you achieved this accomplishment.
3. A measurement of some sort, such as a number of people,
an amount of money, a percentage, or a number on a
scale.
4. The result of what you did—for example, how you
helped your company, clients, customers, or patients.

Here’s a formula for writing a Q statement:
Skill + what you did (including the quantity—usually a
number) + the result of what you did

Turning Skills into Q Statements

Let’s take the skill supervised (which you may have already
checked on your general skills exercise in the last chapter) and
make it into a Q statement using this formula.

“Supervised [skill] a group of 10 people on a sales
training project lasting 60 days [what you did, plus
numbers to measure what you did], which resulted in
the group exceeding the sales quota for the year by 28 per-
cent [the result of what you did].

Here are some more Q statements:
Answered [skill] 250 customer service calls per day [what
you did, plus a number to measure what you did], result-
ing in an average of 97 new customers per week, making
the company over $6,000 in new customer registration
fees per month [the result of what you did].
Configured [skill] two new servers on a wireless network-
ing system [what you did, plus a number to measure
what you did] that decreased downtime by 24 percent,
saving the company over $12,800 per month [the result
of what you did].

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