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260 P P a r t V : a r t V : T T h e G r e e n i n g P r o c e s sh e G r e e n i n g P r o c e s s

• Assemble the views in a dashboard.
• Deploy the dashboard to Microsoft Office SharePoint Server 2007 or Windows
SharePoint Services.
The content that Dashboard Designer collects is saved to a SQL Server 2005 database
that is managed through Monitoring Server. Data connections, like OLAP or relational
tables, are managed through Monitoring Server.
Once a dashboard has been published to the Monitoring System database, it can be sent
to Microsoft Office SharePoint Server 2007 or Windows SharePoint Services. The information
can also be viewed in a web browser.
The server also comes with an API that allows developers to add extensions to
the Dashboard Designer to develop custom reports, wizards, and so forth.

Change Business Processes
The way you run your business also has a huge impact on the environment in how much
power you consume and waste you generate. In this section, we’ll take a closer look at
how you can streamline your organization to reduce the amount of waste you generate in
the following areas:

• Worker time
• Power
• Inefficiency
• Paper
• Materials
Customer Interaction
Your company can save a lot of time and money by making some changes to the way it
interacts with its customers. This has to do with its relationship with the customers, tracking
their interaction with your company, and making the lives of the customers—as well as
your own—as easy as possible.

Customer Relationship Management
When a customer looks at your company, they only see one thing: The Company. The
customer doesn’t see all the cogs and wheels spinning behind the front door. But customers
aren’t stupid. They know that if they buy something, someone has to process the payment.
Someone has to package the product for shipping. And someone else has to perform the
actual shipping.
Customer Relationship Management (CRM) is a philosophy of coordinating among
all the players in an organization so that the customer is served well and has the best
experience possible being your customer. To that end, several application packages help
streamline the process.