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Exercises 177

17. How do companies manage payments that are less than the amount of
the invoice?
18. Briefl y describe the credit management process. Which steps of the fulfi ll-
ment process are relevant to credit management?
19. Briefl y explain how the fulfi llment process is integrated with other
processes.
20. What is a document fl ow?
21. Provide examples of works lists and online lists associated with the fulfi ll-
ment process.
22. Provide an example of reporting using standard analysis in fulfi llment.
Make certain to include the concept of drill down.

EXERCISES

Exercises for this chapter are available on WileyPLUS.

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