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COVER IMAGE "Thoughts in Passage 11" by Michael Jon March.
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Library of Congress Cataloging in Publication Data.
Preece, Jennifer.
Interaction design : beyond human- computer interaction1 Jennifer Preece, Yvonne Rogers, Helen
Sharp.
p. cm.
Includes bibliographical references and index.
ISBN 0-471-49278-7 (paper : alk. paper)
1. Human-computer interaction. I. Rogers, Yvonne. 11. Sharp, Helen. 111. Title.
QA76.9.H85 P72 2002
004'.01'94c21
Printed in the United States of America 2001006730