Page 229 - Free Yourself From

212 Chapter Reminders—How to Take Action

• Follow these guidelines:
• Capitalize on non-verbal communication (body language)
to “hear” both the content and feelings of what is being
said and to convey alignment in your own messages
• Become an active listener to show you are truly trying to
understand another person
• Plan your message by determining the results you want to
achieve and the key points you need to make
• Keep it simple and stay on your message
• Leverage the use of questions
• Adapt your style to your audience
• Pay attention to your speaking habits
• Speak up! Believe that you deserve to be heard
• Decide if you want to be direct (forthright) or indirect
(subtle)
• Be a good facilitator

• Tool: Preference Checklist: Driver, Expressive, Amiable,
Analyst

Chapter 9: Asking for What You Want

• Recognize Asking for What You Want as Your Sticky Floor
• When was the last time you asked for a raise or
promotion?
• Do you communicate your expectations to your team
members up front?
• Do you take the initiative to tell others what you want
and need—like more visibility, time off, or additional
benefits?
• Do you ask for specific assignments or projects and feel
free to say no to others?