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88 Chapter 3

Organizational intelligence

Shared Multi- Knowledge Optimum
purpose dimensionality centricity complexity

Flow
Selectivity

Permeable boundaries

Creativity Complexity Change

Figure 3.11
Overview of ICAS knowledge management model

organizational states) to deal with the external environment without losing sight of
the overall goal and the notion of a “ one-fi rm fi rm ” or common identity. The major
difference here with VSM is the notion of relevant states — not all possible states. This
selectivity is in keeping with the notion of evaluating value of content in KM as
opposed to a more exhaustive warehousing approach.
The process of selectivity consists of the fi ltering of incoming information from the
outside world. Good fi ltering requires broad knowledge of the organization, specifi c
knowledge of the customer, and a strong understanding of the fi rm ’ s strategic goals.
Knowledge centricity refers to the aggregation of relevant information from self-
organization, collaboration, and strategic alignment. Flow enables knowledge centric-
ity and facilities the connections and the continuity needed to maintain unity and