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opportunity synopsis, proposed solutions, action steps and timetable, deliverables, and
projected costs. A CLO ’ s performance is evaluated in terms of meeting objectives
on target, on time and on budget. The CLO is an unprecedented kind of catalyst
in organizations, serving to combine technical and social work factors through
communication and paving the way for employees to contribute their very best to the
collective enterprise.
KM executives, whether they have a CKO or CLO title, are primarily
responsible for ensuring that KM goals are in line with organizational strategies and
objectives.

KM Roles and Responsibilities within Organizations

The main types of KM roles observed in a wide range of private and public sector
organizations can be summarized as follows:
Designing information systems Designing, evaluating, or choosing information content,
database structures, indexing and knowledge representation, interfaces, networking,
and technology.
Managing information systems Maintaining the integrity, quality, currency of the data,
updating, modifying, improving the system and operating the system.
Information resources management Managing organizational information resources to
support organizational missions and for competitive advantage.
Training Coaching, mentoring, community of practice start-up and lifecycle
training support, and feeding back lessons learned and best practices into training
content.
Information agencies Acting as information consultants or guides for clients by advis-
ing, training, and guiding on information, information sources, information use;
acting as an agent on behalf of the client by gathering, evaluating, analyzing, synthe-
sizing, and summarizing information for clients.
Competitive intelligence Gathering and analysing intelligence to inform decision
making.
Customer relations for information systems/technology Acting as intermediaries between
clients and information system designers, translating client needs into functional
specifi cations, and sales.
Designing and producing information services and products publications Databases, infor-
mation systems, multimedia products, and stories from storytelling workshops.
Knowledge journalist Gathering organizational stories and coding tacit knowledge.