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414 Chapter 12

Box 12.3
An example: Sample KM job descriptions

Chief Knowledge Offi cer
• To take the lead in developing the infrastructure, resources, processes, and culture for
knowledge management to support creativity and competitiveness
• To supervise senior managers (IT, HR, business development)
• Prioritize KM initiatives
• Implement KM processes and procedures around a corporate memory
• Qualifi cations: Degree plus professional experience
• Skills: Demonstrated capacity for managing change, ability to negotiate and persuade;
presentation skills, team-building and motivational skills
• Personality traits: Effective, pragmatic, and action orientated, adaptable and fl exible in
approach, people orientated
Knowledge Manager
• To manage and promote the effective supply and use of knowledge
• Identifying local knowledge needs and prioritize in terms of value to the business
• Promoting the effective use of knowledge-sharing tools for all partners and staff
• Qualifi cations: Postgraduate qualifi cation in librarianship, information sciences, or a
related discipline. Business related qualifi cation desirable (or appropriate professional
experience)
• Experience: Over fi ve years senior experience in a business/fi nancial environment
• Skills: Management skills, good IT skills including maintaining quality databases, Lotus
Notes skills; in-depth understanding of the principles of knowledge management
• Personality traits: Good at building, motivating, and leading teams, good communicator;
pragmatist
Knowledge Coordinator/Information Specialist
• Purpose/objectives: To manage the effective supply and use of internal information and
its integration into the corporate knowledge base
• Responsibilities: Industry research using a variety of sources including the Internet and
Lotus Notes. Maintaining a collection of internal research. Assisting in the population of
the company ’ s existing information databases. End-user training in the use of desktop
information resources such as Lotus Notes. Knowledge management administration
including maintaining internal distribution lists and upkeep of hard-copy library.
• Education: Degree or postgraduate qualifi cation in librarianship, information sciences,
or a related discipline
• Experience: Over two years experience providing research services in a corporate or
industry specifi c environment