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Appendix: Summary of Video Lessons
All videos can be viewed at www.MakeWorkGreat.com.
Chapter 1
“Burn Your Org Chart”—how the onset of the information age has
changed the structure of the workplace
Chapter 2
“Say No Without Saying No”—how to construct and use a “verbal-
ized summary outputs (or objectives)” list as a statement of your
workplace purpose
“Six Hidden Factors of Motivation”—six factors that often incentiv-
ize us at work
Chapter 3
“Smart Managers Read Behavior”—how to defi ne the pace and con-
tent of your approach to another person (whether or not you are a
manager)
Chapter 4
“Encouraging Excellent Performance”—how to encourage someone
to replicate a positive behavior
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