Page 250 - Make Work Great

Index

Summary objectives, skills involved in, 52 and mistakes in advising, 152–53
Summary outputs withholding, 113
defi ning resource needs for, 48, 49 Turnover, increase in, 13
and forms of overtness, 56
impact of, 42, 43 Ury, William, 132
lists of, 38–41
presenting your understanding of, 65 Value, creating, 34–35. See also Mutual
sensitivities of, 51–53 benefi t
verbalizing, 87 Verbalized summary outputs list (VSO), 40
visualizing, 46 Victim role, 198–200, 203–5
Sun Microsystems, 72 Video segments, 213–14
Support on advising others, 163
gaining, 103 on building blocks of reality, 139
for high performance, 36 on changing behavior, 94
to “turn on” people, 36 on drama triangle, 206
Surowiecki, James, 5–6 on encouraging excellent performance, 93
on hidden factors of motivation, 43
Task/relationship cycle, 74–75 on ICE model, 113
Task-switching, 76 on information age, 16
Teaching. See also Role-modeling on information vs. solution meetings, 177
by example, 86–87, 120 on meeting plans, 179
in mentor relationships, 114 on process for group agreement, 183
Teaching culture, 8 on reading behavior, 66
Teresa, Mother, 107 on solution-oriented meetings, 189
360-degree feedback, 53 on verbalized summary outputs list, 40
Tile mosaics, 20–21 Visibility of progress, 45–47, 91–92, 116
Time frame, for forming habits, 125, 127 Visibility systems. See Visibility of progress
Time management, 28 VSO (verbalized summary outputs list), 40
Time pressure, 76
Tracking “What,” discovering (in situational
of crystal-building progress, 141, 144 advising), 152–56
of issues, 46 WIIFM (What’s in it for me?), 115
of meeting specifi cations, 184–86 Wilson, Clark, 36
Training, actual responsibilities vs., 37–38 Workforce. See also Employees
Transparency, 28 changing characteristics of, 14–15
Troubleshooting interactions, 127–32 dislike of jobs by, 13
Trust Wrapping
in crystal building, 86, 88 around differences in interpretation, 137
and managers as crystal-starters, 89 around diffi cult people, 129–30

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