Page 249 - Make Work Great

Index

in meeting specifi cations, 183 Ross, Lee, 5
when giving advice, 153–55 Rummler, Geary, 36
and seeking clarity, 60–63
Quitting your job, 13–14 Salary, as incentive, 43, 44
Salespeople, crystal-builders vs., 116–17
Reality, fi ve building blocks of, 132–35 Satisfaction, role set expectations and, 5
Reframing, 204 Schein, Edgar, 7
Reinforcement, for producing output, 36 Schweitzer, Albert, 81
Reminder systems, 125 Scorecard, for mobilizing groups, 189–92
Remote workers, 14 Scripting conversations, 89
Rephrasing, 154–55 Seed crystal, 24, 27, 33, 78, 197. See also
Reputation, 149–51 Beginning your crystal
Requests for advice, 151–57. See also Seeking clarity. See Clarity within
Advising relationships
Rescuer role, 198–201, 204–5 Selectivity, exclusivity vs., 120–22, 129
Resource control Self-blame, 34
for effectiveness, 36 Self-knowledge, 44
need for, 48–50 Self-reporting assessment tools, 53n.
Resources, 48 Sensitivities of work, 51–53
acquiring, 19 Sharing credit, 201
authority in allocation of, 175 Situation
defi ning questions pertaining to, 62 as building block of reality, 133–35
discussions related to clarity of, 64 perceptions of, 137
for meetings, 182 Situational advising, 152–57
and outputs list, 38–41 Situational factors
overtness about need for, 47–50, 92, 96, in disallowing role-based scripts, 204,
116 205
to “turn on” people, 36 and unfair perceptions, 6
Responsibilities Skills
for advisees’ choices, 158 for high performance, 36
of managers and leaders, 196 involved in summary objectives, 52
overtness about, 37–38 Social conformity experiments, 3
Role set Soft skills, 52
assumptions perpetuated by, 8 Solicitation of advising, 151–52
crystal candidates from, 111–13 Solution-oriented meetings, 174–77
expectations of, 4–5, 38 Somewhat diffi cult people, 131–32
and ICE model, 112–13 Specifi cations
infl uence of, 6 for meetings. See Meeting specifi cations
Role-modeling, 19 performance, 36
beginning your crystal with, 85, 98–101 Status, 149, 175
choice in, 8 Stimulus-response pattern, 126
in crystal building, 87 Stress
crystal-wrapping effect of, 129–30 in crystalline network, 76
in groups, 173–74 ratio of output to. See Output-stress ratio
to infl uence your manager, 94 from turnover, 13
for organic growth of crystal, 117–19 Subcultures, 111
of overtness, 88 Success(es)
with peers, 97–98 defi nitions of, 204
potential reach of, 104–7 in forming habits, 126
taking care with, 98–101 small, 141

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