Page 246 - Make Work Great

Index

ICE (identify, connect, explain) model, Kahn, Robert, 132
112–13 Karpman, Stephen B., 199
Ideal resource conditions, actual Katz, Daniel, 132
conditions vs., 49 Knowledge
“If,” discovering (in situational advising), in advising, 169
152–53, 155–57 for high performance, 36
Impact self-, 44
defi ning questions pertaining to, 61
discussions related to clarity of, 64 Leaders
of meeting items, 182 advice from, 207
overtness about, 41–43, 90–91, 94–95 beginning of crystals by, 89–93
Impatience, 28–29 change as uphill battle for, 26
Impossible people, 128–30 distrust of, 13
Improvisational art, advising as, 159–60 managers as, 19
Incentives subcultures created by, 111
defi ning questions pertaining to, 61 Leadership
discussions related to clarity of, 64 and culture change, 18, 19
for meeting attendees, 182 defi ned, 19
overtness about, 43–45, 91, 95 in early-information-age workplace, 16,
Individuals 17
and culture change, 19 “grass is greener over there” myth of,
infl uence of, 18 196
Information of groups, 174
acquiring, 19 in pre-information age organizations,
as building block of reality, 133, 15
135 versus management, 19
and changes in work environment, Life on the boundary, 139–42
50–51 Listening
clarifying, 137 for feedback, 87–88
requests for, 151–52 when giving advice, 154
transfer of, as purpose of meetings, Logistics of meetings, 179
174–77
Information age, 15 Management, “grass is greener over there”
Information fl ow, 14, 15 myth of, 196
Information networks, 15–17, 51 versus leadership, 19
Information overload, 14 Management meetings, 175
“Inner circle,” 121 Managers
Internet technologies, 14 beginning of crystals by, 89–93
Interpretation change as uphill battle for, 26
as building block of reality, 133–35 and culture change, 18, 19
differences in, 136 in early-information-age workplace, 16,
handling differences in, 137 17
Invisible assignment, mobilizing groups as leaders, 19
as, 192–93 managing, 93
output production sequence for, 36
Job descriptions, 37–38 as part of role set, 111
Jobs in pre-information age organizations, 15
changing, 14–15 subcultures created by, 111
discoverying and defi ning, 60 Maslow, Abraham, 161
that you must not take, 197–99 Meeting minutes, 185

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