Page 242 - Make Work Great

Index

Absenteeism, 13 Advice
Accountability, 187 culture-driven, 162–69
Action items (AIs), 185 evaluation of, 207–8
Action requirements (ARs), 185 situational, 152–57
Action-outcome pattern, 126 solicitation of, 151–52
Actions Advising, 147–70
authority fi gures as drivers of, 2–3 based on models, 161–62
connection between goals and, 125 based on personal experience, 160–62
context as driver of, 5–6 and complexity of assignments, 171, 172
and expectations of role set, 4–5 and crystalline reputation, 150, 151
and fundamental attribution error, 6 culture-driven, 162–69
infl uence of, 9 as emerging role, 169, 170
mental frameworks for, 203–4 as improvisational art, 159–60
peer pressure on, 1–2 request types, 151–52
as teaching, 8 setting the stage for, 157–59
Actual resource conditions, ideal conditions situational, 152–57
vs., 49 solicitation of, 151–52
Ad hoc task forces, 175 Agenda horizon, 185
Adding to your crystal. See Organic growth Agendas, 178, 179
of crystal Agreement, need for. See Need for
Additions in progress agreement
defi ned, 109 AIs (action items), 185
encouraging role-modeling by, 117–18 Approach
members of crystal vs., 108 as building block of reality, 133–35
organic growth of, 119–20 in crystal-building discussions, 63–67, 88
Adjustment, for producing output, 36 discussing, 137–38

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