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Chapter 1
Information Systems in Global
Business Today
LEARNING OBJECTIVES CHAPTER OUTLINE
After reading this chapter, you 1.1 THE ROLE OF INFORMATION SYSTEMS IN
will be able to answer the BUSINESS TODAY
following questions: How Information Systems Are Transforming
Business
1. How are information systems What’s New in Management Information Systems?
transforming business, and what is Globalization Challenges and Opportunities: A
their relationship to globalization? Flattened World
The Emerging Digital Firm
2. Why are information systems so Strategic Business Objectives of Information
essential for running and managing Systems
a business today?
1.2 PERSPECTIVES ON INFORMATION SYSTEMS
3. What exactly is an information What Is an Information System?
system? How does it work? What Dimensions of Information Systems
are its management, organization, It Isn’t Just Technology: A Business Perspective on
and technology components? Information Systems
Complementary Assets: Organizational Capital and
4. What are complementary assets? the Right Business Model
Why are complementary assets
essential for ensuring that informa- 1.3 CONTEMPORARY APPROACHES TO
tion systems provide genuine value INFORMATION SYSTEMS
for an organization? Technical Approach
Behavioral Approach
5. What academic disciplines are used Approach of This Text: Sociotechnical Systems
to study information systems? How
LEARNING TRACKS MODULES
does each contribute to an under-
How Much Does IT Matter?
standing of information systems?
Information Systems and Your Career
What is a sociotechnical systems
The Mobile Digital Platform
perspective?
Interactive Sessions:
Running the Business from the
Palm of Your Hand
UPS Competes Globally with
Information Technology
MIS_13_Ch_01_Global.indd 32 1/17/2013 2:24:19 PM
