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Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 395

and evaluate two of these business services. Investigate the Web sites of two companies, UPS Logistics and
Schneider Logistics, to see how these companies’ services can be used for supply chain management. Then
respond to the following questions:
• What supply chain processes can each of these companies support for their clients?
• How can customers use the Web sites of each company to help them with supply chain
management?
• Compare the supply chain management services provided by these companies. Which company
would you select to help your firm manage its supply chain? Why?

Video Cases
Video Cases and Instructional Videos illustrating some of the concepts in this chapter are available. Contact your
instructor to access these videos.

Collaboration and Teamwork Project
In MyMISLab, you will find a Collaboration and Teamwork Project dealing with the concepts in this chapter.
You will be able to use Google Sites, Google Docs, and other open source collaboration tools to complete the
assignment.

MIS_13_Ch_09 Global.indd 395 1/17/2013 2:28:58 PM