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Chapter 11
Managing Knowledge
LEARNING OBJECTIVES
After reading this chapter, you
will be able to answer the
following questions:
1. What is the role of knowledge
management and knowledge
management programs in business?
2. What types of systems are used for
enterprise-wide knowledge
management and how do they
provide value for businesses?
3. What are the major types of
knowledge work systems and how
do they provide value for firms?
4. What are the business benefits of
using intelligent techniques for
knowledge management?
Interactive Sessions:
Firewire Surfboards Lights Up
with CAD
Albassami’s Job is Not Feasible
Without IT
MIS_13_Ch_11 Global.indd 446
CHAPTER OUTLINE
11.1 THE KNOWLEDGE MANAGEMENT LANDSCAPE
Important Dimensions of Knowledge
The Knowledge Management Value Chain
Types of Knowledge Management Systems
11.2 ENTERPRISE-WIDE KNOWLEDGE MANAGEMENT
SYSTEMS
Enterprise Content Management Systems
Knowledge Network Systems
Collaboration and Social Tools and Learning
Management Systems
11.3 KNOWLEDGE WORK SYSTEMS
Knowledge Workers and Knowledge Work
Requirements of Knowledge Work Systems
Examples of Knowledge Work Systems
11.4 INTELLIGENT TECHNIQUES
Capturing Knowledge: Expert Systems
Organizational Intelligence: Case-Based Reasoning
Fuzzy Logic Systems
Machine Learning
Intelligent Agents
Hybrid AI Systems
LEARNING TRACK MODULE
Challenges of Knowledge Management Systems
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