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Index 637

software-defined networking (SDN), 281 business value of, 379-381 tangible benefits, 568, 582
software integration, 209 cost of, 387 task force-networked organizations, 121
software localization, 15-21-15-22 requirements for, 387 taxonomies, 456, 475
software metrics, 353 supply chain planning systems, 376 TCP/IP (Transmission Control Protocol/
software outsourcing, 224, 230 support activities, business value chain model, Internet Protocol), 200, 205, 209, 284-285,
software packages, 223, 541, 549 132 288, 314
software patents, 172-173 switches, 281 teams, 88
software quality, 353, 355-356 switching costs, 128 teamwork, 88
South Korea, 334 Sybase Adaptive Server Enterprise, 208 technology
space shifting, 41 Sybase Afaria, 213 disruptive technologies, 117-118
spam, 180, 331 Symantec Social Media Protection Flash Poll, ethical issues in, 156-183, 184
spam filtering software, 181 296 job loss due to, 181-182, 184
spear phishing, 333 symmetric key encryption, 349 technology standards, 205
spoofing, 331, 333 synergies, 136, 143 technostress, 183
SPOs. See subprocess owners Syria, cyberwarfare and, 336 telecommunications platforms, 209
spyware, 167, 330 Systat (software), 540 telecommunications services, information
SQL (Structured Query Language), 250, 268, system failure, 176, 558, 559-560, 573 technology infrastructure, 195, 208-209
540 system performance, software bugs and, 176 telecommunications technology
SQL Azure Database (Microsoft), 249 system quality, 156, 176 about, 51, 279, 314
SQL injection attacks, 330 system specifications, 529 international information systems, 15-10-
SQL Server (Microsoft), 246, 249, 250, 493 system testing, 530 15-11
SSIDs (service set identifiers), 327 systems analysis, 528, 532, 549 RFID, 277, 310-312, 314
SSL. See Secure Sockets Layer systems analysts, 99 VoIP, 295, 297-298, 326
standard operating procedures, 114 systems architecture, international information See also networks and networking
standards, 314 systems, 15-4 telecommuting, 177
cell phone standards, 307 systems design, 528-536, 549 telephone systems, liability law, 175
e-commerce, 407-408 systems development, 517-546 TelePresence (Cisco), 84
encryption, 349 application software packages, 540, 541- telepresence technology, 93, 102
technology standards, 205 542, 549 telework, 37
wireless networking standards, 308 computer-aided software engineering Telnet, 294
State of Mobility survey (Symantec), 355 (CASE), 536 test plan, 530
stateful inspection, 348 conversion, 530, 532 testing, 530-531, 532
"stickiness", 418 cooptation, 15-16 text mining, 259-260, 268
storage area networks. See SANs direct cutover strategy, 531 textbooks, digital, 148
Storm (malware), 329 documentation, 531 theft
strategic information systems, 143 end-user development, 539-541, 549 digital media piracy, 173-174, 184
strategic planning group, 563 end users and, 529 hardware, 178
strategic systems analysis, 141 implementation of new system, 572-574, See also piracy
strategic transitions, 142 577-579, 582, 15-15-15-16 third-party cookies, 165
streaming, 415 object-oriented development, 534-536, 549 third-party plug-in applications, 220
structure-based design, 447, 448 organizational change and, 114, 115, 122, Third World, 15-6
structure chart, 534 520-525, 548 3-D printing, 459
structured decisions, 486, 508 outsourcing, 542-543, 549 3G networks, 307, 314
structured knowledge, 455 overview of, 525-536 time shifting, 42
structured methodologies, 532-534, 549 parallel strategy, 530 time/space matrix, 97-98
Structured Query Language. See SQL phased approach strategy, 531 tokens, 346, 357
Stuxnet (worm), 336 pilot study strategy, 531 top-level domain, 289
subprocess owners (SPOs), 517-518 programming, 530, 532 total cost of ownership (TCO), 227-228, 568
subscription revenue model, 419 project failure, 176, 558, 559-560, 573 total quality management (TQM), 521, 548
Sudan, cyberwarfare and, 336 project management, 559-581 touch point, 381
SugarCRM (software), 390, 391 prototyping, 538-539, 549 touch technology, 208
super cookies, 165, 166-167 sociotechnical design, 580 Toxic Substances Control Act (1976), 45
supercomputers, 211 structured methodologies, 532-534, 549 TPS. See transaction processing systems
Supervisory Control and Data Acquisition system specifications, 529 TQM. See total quality management
(SCADA) software, 336 systems analysis, 528, 532, 549 trackbacks, 304
supplier intimacy, 128 systems design, 528-536, 549 tracking, 164, 165, 166, 169, 421-422, 423, 424
as business objective, 44 systems life cycle, 537-538, 549 tracking files, 167
suppliers, competitive advantage and, 125 testing, 530-531, 532 "tradable service" jobs, 41
supply chain, 372-374 See also project management trade secrets, 169
concurrent supply chains, 379 systems integration services, 209 traditional file environment, 241-244, 268
demand-driven supply chains, 379 systems life cycle, 537-538, 549 transaction brokers, 414, 415
global supply chain, 378-379 systems operators, 197 transaction cost theory, 119, 142
Internet and, 376, 379 transaction costs, 405, 439
sequential supply chains, 379 T transaction fee revenue model, 419
supply chain management, 54, 311, 312 T1 lines, 288, 314 transaction processing systems (TPS), 76-77,
global supply chain, 378-379 tablet computers, 36-37, 173, 210, 319 101, 501
information systems and, 374-376 "bring your own device" (BYOD), 210, 212- transborder data flow, 15-7
Internet and, 376, 379 213, 353 Transformer Monitoring app, 39
software, 376 tacit knowledge, 450, 454, 463, 475 Transmission Control Protocol/Internet
supply chain management (SCM) systems, tagging, 456 Protocol. See TCP/IP
85-86, 372-381, 392, 518, 15-22 Taiwan, 334

MIS13_Index global.indd I637 1/17/2013 2:34:23 PM