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Index 635

products, 112 QuickBase (software), 540 SANs (storage area networks), 208
professional bureaucracy, 118 SAP Advanced Planning and Optimization
professional codes of conduct, 161 R (APO) system, 368
profiling, 157 RAD. See rapid application development SAP Business ByDesign, 389
program-data dependence, 244 radio-frequency identification (RFID) tags, 277, SAP Business Objects, 389
programmers, 99, 197, 542 310-312, 314, 377-378 sAP Business One, 15-17
programming rapid application development (RAD), 544, 549 SAP Business One OnDemand, 389
fourth-generation languages, 539-540 rationalization of procedures, 521, 548 SAP Business Suite, 388
systems development, 530, 532 real options pricing models (ROPMs), 570-571 SAP BusinessObjects, 578, 15-18
project management, 559-581 record, 241, 242 SAP BusinessObjects Dashboards, 368, 554
about, 560, 582 records retention, 36, 45, 339, 357 SAP BusinessObjects Web Intelligence, 368,
change management, 572-574 recovery-oriented computing, 351 506, 554
cooptation, 15-16 reengineering, 521 SAP Customer Relationship Management
evaluating projects, 566-567, 582 referential integrity, 253 (CRM), 578
formal planning and control tools, 575 regional systems units, 15-11 SAP ERP Human Capital Management (HCM),
implementation, 572-574, 577-579, 582, relational database management system 557
15-15-15-16 (DBMS), 246-247, 248, 268 SAP ERP system, 554, 15-1, 15-17, 15-18
information systems plan, 564-566 Relational Database Service (Amazon RDS), SAP High Performance Analytics Appliance
key performance indicators (KPIs), 504, 249 (HANA), 256
563, 566, 582 relational databases, 253, 268 SAP NetWeaver Business Warehouse, 397, 506,
linking systems projects to business plan, relations, 246 578
564-566, 582 rent vs. buy decision, 226 SAP NetWeaver Business Warehouse
management structure for project team, repetitive stress injury (RSI), 182 Accelerator, 506
563-564 report generators, 540, 554-555 SAP Paybacks and Chargebacks, 397
managing technical complexity, 574-575 reporting, 250 SAP/R3, 15-17
objectives of, 560, 562-563, 582 Request for Proposals (RFPs), 541 Sarbanes-Oxley Act (2002), 45, 339, 357
project failure, 176, 558, 559-560, 573 resistance, to organizational change, 114, 115, SAS Analytics, 492
project risk, 563, 571-578, 582 122, 575 SAS/GRAPH (software), 540
project scope, 562 responsibility, 159 Sasser.ftp (malware), 329
project team, 564 responsive Web design, 545 Saudi Arabia
quality, 563 retailing industry, 110, 126, 262, 433-434 cyberwarfare and, 336
"runaway" projects, 559 return on investment (ROI), 56, 570 monitoring and blocking of Internet
selecting projects, 563-567, 582 revenue models access, 15-20
software tools, 580-581 defined, 416 SCADA software. See Supervisory Control and
time required, 563 e-commerce, 416, 418-420 Data Acquisition (SCADA) software
user-designer communications gap, 573 RFPs. See Request for Proposals scalability, 226
project management tools, 580-581 rich media, 422 SCM systems. See supply chain management
project operation, 247, 248 richness, in e-commerce, 407, 408 (SCM) systems
project portfolio management software, 581 "right to be forgotten", 165 scope (of project), 562
project risk, 563, 571-578 RightMedia (Yahoo), 422 scorecards, 496
controlling, 574 risk, 563 scoring models, 567, 568
managing, 571-578, 582 health risks of computers, 182-183 SDN. See software-defined networking
project scope, 562 See also project risk search
project team, 564 risk assessment, 341-342 search engines, 300-301
Project Z (gaming platform), 514 Risk Aversion Principle, 161 semantic search, 303
property rights, 169, 172-174 Roambi Visualizer app, 39 social search, 303
protocol, 284 ROI. See return on investment search costs, 408, 439
prototype, 537 routers, 281 search engine marketing, 302, 422
prototyping, 538-539, 549 routines, 114, 115, 142 Search engine optimization (SEO), 302
psychologists, on information systems, 59, 62 RSI. See repetitive stress injury search engines, 300-301
public cloud, 215 RSS, 304-305 second-level domain, 289
public key encryption, 349, 350, 355 rule of change, 161 Second Life (online game), 93, 513
public key infrastructure (PKI), 350 "runaway" projects, 559 "second movers", 117
publishing companies, 147-148 Russia, cyberwarfare and, 334 Secure Hypertext Transfer Protocol (S-HTTP),
pull-based supply chain model, 379, 380 Rustock botnet, 181 349
push-based supply chain model, 379, 380 Secure Sockets Layer (SSL), 349, 352
S security, 323-357
Q S-HTTP. See Secure Hypertext Transfer Protocol antivirus and antispyware software, 348,
quad-core processors, 202 S3. See Simple Storage Service 357
quality SaaS. See software as a service auditing, 344-345
as benefit of collaboration, 91 sabermetrics, 483, 484 authentication, 336, 345, 346
data quality, 184, 266, 269 Safari (Apple), 220 botnets, 178, 181, 331, 334
information quality for decision making, safe harbor, 165 "bring your own device" and, 212-213
490 Sajus BPM monitoring software, 525 business continuity planning, 344
six sigma, 521, 548 sales and marketing, business processes, 74 business value of, 338-340, 357
software quality, 353, 355-356 sales force automation (SFA), 383 case history, 323-324
system quality, 156, 176 sales revenue model, 418-419 chief security officer (CSO), 99, 323
total quality management (TQM), 521, 548 Salesforce Chatter, 93, 96, 389 cloud computing, 352-353
quality of life, 156, 176-183 Salesforce IdeaExchange, 389 computer abuse, 180
query languages, 540 "salting", of passwords, 323, 324 computer forensics, 339-340
querying, 250, 251 Samsung Galaxy, 173 Computer Security Act (1987), 163

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