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Index 631

return on investment, 56, 570 patents, 172-173 hypertext, 299
system performance, 176 protection of digital media, 173 intelligent agent shopping bots, 304
system quality, 156, 176 trade secrets, 169 as international communications system,
information technology (IT) education Intelligent agent shopping bots, 304, 473 41
services, 196 intelligent agents, 454, 473-474, 475 international use statistics, 15-21
information technology (IT) governance, 100, intelligent techniques, 454, 463-474, 475 Internet service providers (ISPs), 174, 181,
226 artificial intelligence (AI), 463, 474 288, 292
information technology (IT) infrastructure, 51 case-based reasoning, 463, 466-467, 475 Internet2, 291
autonomic computing, 218, 230 data mining, 258-259, 268, 454, 463, 463 IP addresses, 288-289, 299, 326
cloud computing, 36-38, 200, 213-216 expert systems, 452, 454, 463, 463-466, 475 IPv6, 291
competitive forces model, 124-125, 138, fuzzy logic, 454, 463, 467-468, 475 leisure use, 177
142, 228-229 genetic algorithms, 454, 463, 472-473, 475 marketing and, 421
components, 195-196, 206-209, 230 intelligent agents, 454, 473-474, 475 monitoring and blocking of Internet
computer hardware platforms, 207 machine learning, 468, 475 access, 15-20
computing platforms, 195 neural networks, 454, 463, 468-472, 475 net neutrality, 292-293
consulting and system integration interactivity, in e-commerce, 407, 408 organizations and, 123
services, 209 internal integration tools, 574 privacy, 162-164, 190
data management and storage, 208 internal rate of return (IRR), 570 search engines, 300-301
declining communication costs and, 204 international information systems, 15-3-15-24, security vulnerabilities, 326-327
defined, 195-197 15-25 software platforms, 209
ecosystem, 206 accounting practices and, 15-8 supply chain and, 376, 379
enterprise software applications, 208 business challenges to, 15-7-15-8 supply chains and, 379
green computing (green IT), 216, 217-218, business drivers, 15-4, 15-5 URL (uniform resource locator), 299
230 case studies, 15-17-15-18, 15-23-15-24, wikis, 305, 329, 475
grid computing, 211, 230 15-29-15-31 wireless Internet access, 309-310
hardware platform trends, 210-216 change management, 15-14-15-15 See also Web
history and evolution of, 197-201 computing platforms, 15-19 Internet architecture, 290-291
hybrid cloud computing model, 216 connectivity, 15-20-15-21 Internet connection speed, 280
Internet platforms, 209 core systems, 15-14 Internet Crime Complaint Center (IC3), 178
Law of Mass Digital Storage, 202, 203, 230 currency fluctuations and, 15-8 Internet Explorer (Microsoft), 152, 168, 169,
as major investment, 226 foreign franchiSees, 15-10, 15-11, 15-25 220
management issues, 225-229, 230 global business strategies, 15-9-15-10 Internet governance, 291, 292
Metcalfe's law, 204, 230 global value chains, 15-19-15-22 Internet layer, 284
mobile digital platform, 210 language barriers, 15-8 Internet network architecture, 290-291
Moore's law, 201-202, 230 managing, 15-12-15-19 Internet Protocol (IP), 284
network infrastructure, 281-282 organizing, 15-9-15-12 Internet Protocol (IP) addresses, 288-289, 299,
networking/telecommunications particularism, 15-7 326
platforms, 208-209 reorganizing for international scale, 15-10- Internet radio services, 173-174
operating system platforms, 207-208, 219- 15-12 Internet security. See security
225, 230 software localization, 15-21-15-22 Internet service providers (ISPs), 174, 181, 288,
rent vs. buy decision, 226 state of the art, 15-8 292
technology standards, 205 systems architecture, 15-4 Internet services, 294
telecommunications services, 195 systems integration, 15-19 Internet telephony, 281
total cost of ownership (TCO), 227-228, telecommunication systems, 15-10-15-11 Internet2, 291
568 transborder data flow, 15-7 interorganizational systems, 86
virtualization, 211, 213, 230 international information systems architecture, interpersonal roles, of management, 489
Web services, 215, 221, 230, 545, 549 15-4 intranets, 51, 87, 101, 137
information technology (IT) management Internet intrusion detection systems, 348, 357
services, 196 about, 51, 210, 288, 293, 314 inventory control, 311
information technology (IT) research and addressing, 288-289, 299 inventory management, case study, 367-368
development services, 196 architecture, 290-291 investment workstations, 462
information technology (IT) standards services, behavioral targeting, 164, 167, 169, 421- IP. See Internet Protocol
196 422, 439 IP addresses. See Internet Protocol addresses
information value chain, 55-56, 131-133, 143 case study, 318-320 IP phone system, 297
informational roles, of management, 489 client/server computing, 199-200, 282-283, iPad (Apple), 36, 39, 40, 43, 110, 127, 173, 207,
informed consent, 165, 168 293, 295 208, 210, 220, 225, 319, 415, 428, 473
InfoSphere BigInsights (IBM), 261 competitive advantage and, 128, 130-137 iPhone (Apple), 36, 39, 40, 43, 53, 127, 140,
inheritance, 535 connection speed, 280 170, 173, 175, 207, 208, 210, 225, 292, 307,
innovation, 89, 91 copyrighted information and, 173 318, 415, 428, 431, 434, 473, 546
InnovationNet (intranet), 137 cyberwarfare, 334-336 iPod (Apple), 43, 123, 127, 173, 415
input, 46 declining communication costs and, 204 iPod Touch (Apple), 110, 207, 208
input controls, 340 Domain Name System (DNS), 289-290, 314 IPv6, 291
instant messaging (IM), 92, 93, 326, 294 e-business, 87 Iran
intangible benefits, 568, 582 e-commerce, 87, 401-439 cyberwarfare and, 336
integrated presence technology, 298 e-government, 87-88 monitoring and blocking of Internet
Intel Atom, 216 future of, 291 access, 15-20
Intel i7 quad-core processor, 202 governance, 291, 292 IRR. See internal rate of return
intellectual property, defined, 415 hardware platforms, 209 IS. See information systems
intellectual property rights, 156, 169, 172-174, history of, 117 ISPs. See Internet service providers
184 HTTP (Hypertext Transfer Protocol), 284, Israel, cyberwarfare and, 336
copyright, 172 299 IT. See information technology

MIS13_Index global.indd I631 1/17/2013 2:34:22 PM