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Index 627

cooptation, 15-16 data administration, 265-266, 269 data mining, 258-259, 268, 454, 462, 463
COPPA. See Children's Online Privacy data governance, 266 defined, 244
Protection Act data mining, 258-259, 268, 454, 462, 463 designing, 251-253, 268
COPs. See communities of practice data scrubbing, 267 entity-relationship diagram, 253, 268
copyright, 172, 184 defined, 45-46, 449 knowledge management and, 452
core business processes, 41 encryption, 349-350, 352, 357 non-relational databases, 247, 249, 268
core competencies, 137, 143 in enterprise applications, 388 normalization, 252
core systems, 15-14 file organization, 241-244 product safety complaints, 264-265
CORENET, 193-194 globalization and, 15-7 Web and, 262-263, 268
corporate strategic planning group, 563 international information systems, 15-7 Web-enabled databases, 262-263, 268
cost transparency, 408 multidimensional data model, 258 See also database management systems
counterimplementation, 577 packet switching, 283, 295 DB2 (IBM), 246, 250
CPO. See chief privacy officer quality, 184, 266, 269 DBMSs. See database management systems
Creative Suite (Adobe), 209 security of, 357 DCVs. See destination-coded vehicles
credit card companies, 128, 158 storage on secure medium, 339 DDos attacks. See distributed denial-of-service
credit scoring, 498 text mining, 259-260, 268 (DDoS) attacks
critical success factors, 566 transborder data flow, 15-7 debugging, 355
CRM on Demand (Oracle), 390 data administration, 265-266, 269 decentralized systems, 15-10
CRM systems. See customer relationship data analysis, nonobvious relationship Decision Cockpits, 85
management (CRM) systems awareness (NORA), 158-159 decision making, 50, 484-491, 508
cross-selling, 384 data analysis techniques, 157 automated high-speed decision making,
crowdsourcing, 89, 90, 420-421, 439 data breaches, 333 491
Crystal Reports (software), 251, 540 data brokers, 152 business intelligence and analytics for, 495
CSO. See chief security officer data centers, 352 as business objective, 44
CTS. See carpal tunnel syndrome green centers, 217-218 business value of, 485
culture data cleansing, 267 case study, 483-484
collaborative, 91 data communication, 280 enterprise systems, 372
organizational, 49, 50, 114-115 data definition, 249 geographic information systems, 499
of work and business, 89 data dictionary, 242, 249, 250, 534 information quality and, 490
Custom Board Design system (Firewire data-driven management, 83 management filters, 490
Surfboards), 460 data encryption, 349-350, 352, 357 managerial roles, 486, 488-489
customer intimacy, 44, 128 data error, 176 managers and, 486, 488-489, 496
customer lifetime value (CLTV), 386 data error rates, 176 organizational politics and inertia, 490-491
customer loyalty management, 384, 385 data flow diagram (DFD), 533-534 process, 487-488, 508
Customer Relationship Management (SAP data governance, 266 semistructured knowledge for, 454
software), 578 data inconsistency, 243 stages in, 487-488, 508
customer relationship management (CRM) data management decision-support systems (DSS), 79-82, 101,
systems, 86, 101, 381-387, 392 database approach, 244-253 496, 501-502, 504, 509
about, 381, 382, 518 database management system (DBMS), digital dashboard, 44, 82, 85, 101, 368, 390,
analytical CRM, 386 244-247, 249-251, 268 496, 508-509
business value of, 386, 387 executive-support systems (ESS), 82, 101,
cloud computing, 390-391 relational DBMS, 246-247, 248, 268 496, 505, 509
cost of, 387 traditional file environment, 241-244, 268 group decision-support systems (GDSS),
defined, 381 data management services 505, 507-508, 509
marketing and, 383-384 cloud-based, 249 pivot tables, 502, 503
operational customer relationship IT infrastructure, 196 voyage-estimating systems, 81
management, 386 data manipulation language, 250 decisional roles, of management, 489
software, 382-385, 392 data mart, 255 decisions
customer service, as benefit of collaboration, 91 data mining, 258-259, 268, 454, 462, 463 semistructured decisions, 486, 501-502,
customer service modules, in CRM, 383 data quality, 184, 266, 269 508
customers data quality audit, 267 structured decisions, 486, 508
competitive advantage and, 125 data redundancy, 243 types, 485-487, 508
"wisdom of crowds", 89, 389, 420-421, 439 data resources unstructured decisions, 486, 508, 509
customization information policy, 265-266, 269 See also decision making; decision-support
in e-commerce, 407, 409 managing, 265-267 systems
of software packages, 541 data scrubbing, 267 deep-content analysis, 480
CVS. See computer vision syndrome Data Security and Breach Notification Act, 333- deep packet inspection (DPI), 352
cybercrime. See computer abuse; computer 334 "deep Web", 300
crime data security controls, 341 Delivery Information Acquisition Device
cyberlockers, 93, 94-95 data storage, 157 (DIAD), 53, 54
cyberterrorism, 334 data visualization, 499 demand-driven supply chains, 379, 392
cybervandalism, 330-331 data warehouses, 255, 257 demand planning, 376
cyberwarfare, 334-336 data workers, 49 denial-of-service (DoS) attacks, 331, 357
cycletime, 372 Database Cloud Service (Oracle), 249 Descartes' rule of change, 161
Database Lite (Oracle), 246 DFD. See data flow diagram
D database management systems (DBMSs), 244- dial-up service, 326
dashboards, 44, 82, 85, 101, 368, 390, 496, 247, 249-251, 268 digital asset management systems, 456
508-509 database server, 263 digital certificates, 350, 351, 357
data, 47 databases, 244-253 digital content delivery, 415, 432
ambient data, 340 "big data", 36, 37, 254, 261-262, 498-499 digital dashboard, 44, 82, 85, 101, 368, 390, 496,
"big data", 36, 37, 254, 261-262, 498-499 in the cloud, 247, 249 508-509

MIS13_Index global.indd I627 1/17/2013 2:34:22 PM