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628 Index

digital data. See data E employee relationship management (ERM),
digital divide, 182 e-book readers, 210 382, 383
digital firms, 41-42, 138, 139 e-books, 147, 148 employees
digital goods, 411-412, 439 e-business, 87 "bring your own device" (BYOD), 210, 212-
digital information E-Business Suite (Oracle), 388, 518, 519, 15-29, 213, 353
growth of, 208 15-30 computer crime and, 335
retention of, 36 e-business suites, 388 decision-making by, 487
digital logistics nervous system, 379, 380 e-commerce, 87, 401-439, 439 e-mail policies, 296-297
digital markets, 410, 411, 439 B2B e-commerce, 413, 426, 428-431, 439 e-mail use, 294-295, 326
See also e-commerce B2C e-commerce, 413 empowerment of, 120, 177
digital media "bricks-and-clicks", 414 monitoring employee Internet activity,
business impact of, 36 building an e-commerce presence, 434- 296-297
piracy and theft, 173-174, 184 438, 440 employment. See work
streaming, 415 business models, 413-416, 439 encryption, 349-350, 352, 357
Digital Millennium Copyright Act (DMCA) C2C e-commerce, 413 end-user computing, 541
(1998), 174 computer crime and, 333 end-user development, 539-541, 549
digital music, 173, 411-412 features of, 405, 407-409, 439 end-user interface, 538
digital photography, 117 growth of, 403-405, 406, 412 end users, 99, 572-573
digital records, retention of, 36, 45, 339, 357 key concepts in, 409-412 enhanced e-books, 148
digital signal, 285 m-commerce, 413, 432-434, 439 enterprise application software, 83, 85-87, 101,
digital social graph, 425 marketing and, 421-426, 439 208, 370-371, 388-389
digital subscriber line (DSL), 288, 314, 326 present status of, 403-405 enterprise applications
Digitec Knowledge Direct, 457 revenue models, 416, 418-420, 439 business intelligence in, 389
direct cutover strategy, systems development, social commerce, 90, 425, 427-428 challenges, 387-389, 392
531 social networking and, 416, 420-421 definition of data, 388
direct goods, 430 trends in, 402 next-generation applications, 388-389
Directive on Data Protection (European "wisdom of crowds", 89, 389, 420-421, 439 enterprise computing, 200
Commission), 165 e-commerce Web Site enterprise content management (ECM)
disaster recovery planning, 343-344 building, 436-438, 440 systems, 455-456
disintermediation, 410 planning, 435-436 enterprise performance management (EPM),
display ad marketing, 152-153, 422, 424 e-government, 87-88 15-18
disruptive technologies, 117-118 E-Government Act (2002), 163 enterprise resource planning (ERP), 83, 369,
distributed denial-of-service (DDoS) attacks, e-hubs, 430 396, 518
331 e-mail enterprise social business, 90, 93
divisionalized bureaucracy, 118 about, 92, 93, 294 enterprise social networking tools, 93, 96
DNS. See Domain Name System computer crime and, 333 enterprise software, 370-371, 388-389, 392
Do Not Track list, 164 as electronic evidence, 339 enterprise solutions, 388
Do-Not-Track Online Act (2011), 164 for international companies, 15-12 enterprise suites, 388
Do Not Track system, 152, 169 liability law, 175 enterprise systems, 83, 85, 369-391
document management systems, 452 for marketing, 422 about, 369-370
documentation, systems development, 531 phishing, 178, 333 business processes supported by, 370, 371
domain extensions, 290 security vulnerabilities, 326 business value of, 371-372, 392
domain name, 289 spam, 180, 331 customer relationship management
Domain Name System (DNS), 289-290, 314 spoofing, 331, 333 (CRM) systems, 86, 101, 381-387, 392, 518
domestic exporter strategy, 15-9 tracking, 167-168 enterprise resource planning (ERP), 83,
DoS attacks. See denial-of-service (DoS) attacks E-Mail Threats and Harassment Act, 333 369, 396, 518
DOS operating system, 197 e-tailers, 415-416 software, 83, 85-87, 101, 208, 370-371
DoubleClick (Google), 157-158, 166, 167, 168, EC2. See Elastic Compute Cloud supply chain management systems, 85-86,
418, 422, 423 ECM systems. See enterprise content 372-381, 392, 518, 15-21
Downadup (malware), 329 management (ECM) systems enterprise-wide knowledge management
downtime, 351 Economic Espionage Act, 333 systems, 453-454, 454-457, 475
Downup (malware), 329 economists, on information systems, 59, 62 entity, 241
DPI. See deep packet inspection EDI. See electronic data interchange entity-relationship diagram, 253, 268
Draw Something (mobile game), 514 efficient customer response system, 126 entrepreneurial firms, 118
Dreamweaver (Adobe), 437 Egypt, cyberwarfare and, 336 environmental scanning, 116
drilldown capability, 505 Elastic Compute Cloud (EC2), 215 EPM. See enterprise performance management
drive-by downloads, 328 electronic business. See e-business equity, equal access to information and
Driver's Privacy Protection Act (1994), 163 electronic commerce. See e-commerce computing, 182
Dropbox (cyberlocker service), 94, 95, 210 Electronic Communications Privacy Act (1986), ergonomics, 579-580
drug development, structure-based design, 447, 163, 333 ERM. See employee relationship management
448 electronic data interchange (EDI), 429, 526, ERP. See enterprise resource planning
DSL. See digital subscriber line 15-22 ERP Human Capital Management (HCM)
DSL modems, 285 electronic marketing, in Europe, 181 (SAP), 557
DSS. See decision-support systems electronic medical record system (EMR), 164, ESS. See executive-support systems
dual-core processors, 216 338 Ethernet, 205, 286
due process, 160 electronic records management, security and, ethical analysis, 160
duplicated systems, 15-10 338-340, 357 ethical and moral issues
DuPont HyperPlant, 462 electronic surveillance. See monitoring accountability, 156, 160
Duqu (worm), 336 Empires & Allies (online game), 512 facing the user of technologies for the
dynamic pricing, 410 employee learning, 72 aged community, 151-152

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