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Index 625

application software services, IT infrastructure, boundaries, family, work, and leisure business process management (BPM) tools,
196 boundaries, 177 524-525
apps, 225, 230, 432, 545-548 BPM. See business performance management; business process redesign (BPR), 521, 522-525,
Apriso FlexNet, 15-1 business process management 548, 574
AR. See augmented reality BPM monitoring software (Sajus), 525 business processes
ARM (processor), 216 BPR. See business process redesign about, 41, 73-75, 101, 114, 115
artificial intelligence (AI), 463, 474 brick-and-mortar stores, 147 collaborative, 91-92
ASAP (CombineNet), 15-23-15-24 "bricks-and-clicks", 414 information technology and, 75
ASCII (American Standard Code for "bring your own device" (BYOD), 210, 212-213, Internet technology and, 123
Information Interchange), 205 353 business restructuring, 491
Asia, imports and exports, 38 broadband connections, 280, 314 business-to-business e-commerce. See B2B
associations (data analysis), 259 Brown Bag Software v. Symantec Corp., 172 e-commerce
Atom (Intel), 216 browser-based malware, 355 business-to-consumer e-commerce. See B2C
Attensity Analyze (software), 260 browsers. See Web browsers e-commerce
attribute, 241 browsing behavior, online tracking, 164, 165, business value
audioconferencing, 93 166, 169, 421-422, 423, 424 co-creation of, 37
auditing, 344-345 bugs, 176, 335 of controls, 338-340
augmented reality (AR), 462, 475 build-to-order model, 379, 451 of CRM systems, 386, 387
AUP. See acceptable use policy build-to-stock model, 379 of decision making, 485
authentication, 336, 345, 346, 357 bullwhip effect, 374-375 of enterprise systems, 371-372, 392
auto retailing, 409 business analytics (BA), 492, 495, 500-501, 508 of information systems projects, 567-571,
automated high-speed decision making, 491 Business ByDesign (SAP), 389 582
automated teller machines (ATMs), 45, 118, business continuity planning, 344 of SCM systems, 379-381
140, 175 business drivers, 15-4, 15-5 business value chain model, 55-56, 131-133, 143
automation business ecosystems, 138-140, 143 BusinessObjects (SAP), 578, 15-18
organizational change, 520, 548 business firms BusinessObjects Dashboards (SAP), 368, 554
sales force automation (SFA), 383 business processes and, 114, 115 BusinessObjects Web Intelligence (SAP), 368,
automotive industry, 134 ethical and legal judgment of, 154 506, 554
autonomic computing, 218, 230 reorganizing for international scale, 15-10- Buzzient (Oracle), 389
Azure (Microsoft), 235 15-12 BYOD. See "bring your own device"
business functions, 49, 50
business information value chain, 55-56, 131- C
B 133, 143 C2C e-commerce (consumer-to-consumer
B2B e-commerce (business-to-business business intelligence (BI), 492-508 e-commerce), 413
e-commerce), 413, 426, 428-431, 439 about, 492-493, 508, 15-18 CA. See certificate authority
B2C e-commerce (business-to-consumer analytic platforms, 256-257 cable Internet connections, 288, 314
e-commerce), 413 Apache Hadoop, 208, 255-256, 261 cable modems, 285
BA. See business analytics "big data", 36, 37, 254, 261-262, 498-499 CAD. See computer-aided design
backward chaining, 465 capabilities, 496-499 call options, 570
Baidu (search engine), 300 case study, 512-514 campus area networks. See CANs
balanced scorecard method, 504-505 constituencies, 501-508 CAN-SPAM Act (2003), 181
bandwidth, networks and networking, 287-288 data mining, 258-259, 268, 454, 462, 463 CANs (campus area networks), 286
banking, 45, 333, 433 data warehouses, 255, 257 capital, 112
banner display ad marketing, 152-153 in enterprise applications, 389 capital budgeting, 569-570
Barnes & Noble Nook (e-reader), 147, 148 environment, 493-496, 508 car rental companies, 222, 262
baseball, decision-making in, 483, 484 in-memory computing, 256, 268 carpal tunnel syndrome (CTS), 182
behavioral models, 488 infrastructure, 493 CASE. See computer-aided software
behavioral targeting, 167, 421-422, 439 management strategies for, 500 engineering
technical solutions to, 169 OLAP (online analytical processing), 257- case-based reasoning, 463, 466-467, 475
U.S. legislation, 164 258, 268 Categorical Imperative, 161
benchmarking, 133 software tools, 15-18 CDMA (Code Division Multiple Access), 307,
best practices, 133 text mining, 259-260, 268 314
BI. See business intelligence user interface, 496 cell phones, 307
"big data", 36, 37, 254, 261-262, 498-499 users, 497 location-based services, 170-171, 432-433,
Bing (Microsoft), 300, 318, 413 vendors, 493 439
biometric authentication, 346, 357 Web mining, 260, 268 statistics, 35, 36
biometric database, 189 business intelligence applications, 37 See also smartphones
BlackBerry (RIM), 36, 39, 53, 140, 174-175, 210, Business Intelligence Enterprise Edition centers of excellence, 15-16
212, 307, 353, 431 (Oracle), 389 centralized systems, 15-10
blade servers, 207 business intelligence infrastructure, 254-257 certificate authority (CA), 350
"blast and scatter" advertising, 424 business intelligence systems, 77, 79-83, 101 CGI. See Common Gateway Interface
blogosphere, 304 business models, 43, 56-57, 143 change
blogroll, 304 business objectives business process redesign (BPR), 521, 522-
blogs, 90, 304, 329, 420 of information systems (IS), 42-43 524, 548, 574
Bluetooth, 308-309, 314, 327, 328, 336 information technology and, 141 change management, 572-574, 15-14-15-15
bookmarks, 456 Business Objects (SAP), 389 implementation of new project, 572-574,
bookstore Business One (SAP), 15-17 577-579, 582, 15-15-15-16
case study, 147-149 Business One OnDemand (SAP), 389 rapidity of, 177
process redesign, 522-524 business performance management (BPM), 505 change agent, 572
botnets, 180, 181, 331, 334 business process management (BPM), 522, 548 change management, 572-574, 15-14-15-15
chat, 294

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