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634 Index

operating systems, 207-208 output controls, 340 demand planning, 376
operational customer relationship outsourcing, 41, 549 disaster recovery planning, 343-344
management, 386 of global supply chain management, 379 e-commerce Web site, 435-438
operational excellence, as business objective, of security, 352 enterprise resource planning (ERP), 83,
43 of software development, 224, 230 369, 396, 518
operational management, 49, 487, 501, 508 of systems development, 542-543, 549 formal planning tools, 575
opt-in policy, 164, 168, 190 information systems plan, 564-566
opt-out model, 168 P strategic planning group, 563
options, 570 package tracking systems, 53 supply chain planning systems, 376
Oracle Business Intelligence Enterprise packet filtering, 348 platform, 51
Edition, 389 packet switching, 283, 295 podcasting, 415
Oracle Buzzient, 389 PageRank algorithm, 117 Point-to-Point Tunneling Protocol. See PPTP
Oracle CRM, 389 PageRank System, 301 portals, 82, 413-414, 475
Oracle CRM on Demand, 390 Pandora, 134, 173, 174, 296, 419 Porter's competitive forces model, 48, 124-125,
Oracle Database, 246, 249 PANs (personal area networks), 308, 314 142, 228-229
Oracle Database Cloud Service, 249 paradigm shift, 521, 548 portfolio analysis, 566
Oracle Database Lite, 246 parallel strategy, systems development, 530 Post Sales Order Management System (OMS),
Oracle E-Business Suite, 388, 518, 519, 15-29, parameterized reports, 496 53
15-30 particularism, 15-7 postimplementation audit, 531-532
Oracle Exadata, 256 partner relationship management (PRM), 382- postindustrial organizations, 121-122
Oracle Exalytics, 256 383 power-saving processors, 216, 230
Oracle Fusion, 388 passive RFID tags, 311 Power Usage Effectiveness. See PUE
Oracle Incentive Compensation module, 518 passwords PowerPoint (Microsoft), 95
Oracle NoSQL Database, 249 authentication, 346, 357 PPTP (Point-to-Point Tunneling Protocol), 298
Oracle PeopleSoft HCM, 540 "salting", 323, 324 prediction markets, 421
Oracle Product Information Management Data theft, 323-324 predictive analytics, 497-498
Hub, 15-30 patch management, 337 price discrimination, 408
Oracle-Sun Java, 209 patches, 337 price transparency, 408
order fulfillment, 74-75, 83 patient information. See medical records primary activities, business value chain model,
organizational capital, 57, 452 payback method, 570 132
organizational change Paybacks and Chargebacks (SAP), 397 primary key, 247
automation, 520, 548 "payload", malware, 328 privacy
business process redesign, 521, 522-525, payroll processing, transaction processing behavioral targeting, 164, 167, 169, 421-
548, 574 system for, 76-77 422, 439
paradigm shift, 521, 548 PDP-11 (computer), 197 clickstream behavior, 421, 422
rationalization of procedures, 521, 548 PDS Movement Planner, 39 consumer privacy, 164, 165
reengineering, 521 peer-to-peer architecture, 286, 326 cookies, 165, 166, 184
resistance to, 114, 115, 122, 575 Pega BPM workflow software, 525 as ethical and moral issue, 162-169, 170-
risks and rewards, 520 people, inter-connectedness of, 425 171, 184
systems development and, 520-525, 548 PeopleSoft HCM (Oracle), 540 Facebook and, 189
organizational complementary assets, 57 personal area networks. See PANs Internet challenges to, 165-166
organizational culture, 49, 50, 114-115 personal computers. See computers monitoring employee Internet activity,
organizational environments, 116 personal information 296-297
organizational impact analysis, 580 behavioral targeting, 164, 167, 169, 421- nonobvious relationship awareness
organizational intelligence, 466-467 422, 439 (NORA), 158-159
organizational learning, 451 credit card purchases, 158 online tracking, 164, 165
organizational politics, 114 on Facebook, 189-190 opt-in policy, 164, 168
organizational structure, 49 nonobvious relationship awareness opt-out model, 168
changing nature of, 89 (NORA), 158-159 personal data privacy, 190
flattened organizations, 120-121 profiling, 157 profiling, 157-158
types, 118 U.S. legislation, 164, 168 technical solutions to tracking, 169
organizations See also privacy U.S. legislation, 162-164
about, 48-50, 62, 112-113 personal services, 42 Privacy Act (1974), 162-163
behavioral view of, 112-113 personalization, in e-commerce, 407, 408-409, "privacy by design", 164
components of, 48 422, 423 private cloud, 215
defined, 112 PERT charts, 575, 577 private exchanges, 430
disruptive technologies, 117-118 pharming, 333 private industrial networks, 430, 439
features of, 114-119 phased approach strategy, systems PRM. See partner relationship management
flattened organizations, 120-121 development, 531 process redesign, 521, 522-524, 548, 574
hierarchies in, 49 phishing, 178, 333 process specifications, 534
information systems and, 48-50, 111-119 physical data storage, 208 processing, 46
Internet and, 123 physical view, 245 processing controls, 340
organizational culture, 49, 50, 114-115 pilot study strategy, systems development, 531 procurement, 429
organizational environments, 116 piracy product differentiation, 125, 126-127, 128
organizational politics, 114 digital media, 173-174 Product Information Management Data Hub
postindustrial organizations, 121-122 software, 173 (Oracle), 15-30
routines and business processes, 114, 115, pivot tables, 502, 503 Product Search (Google), 304
142 Pixar Wiki, 305 production, 531-532
structure, 49 PKI. See public key infrastructure production reports, 496, 497, 498
technical view of, 113 planning production workers, 49
output, 46 business continuity planning, 344 productivity, as benefit of collaboration, 91

MIS13_Index global.indd I634 1/17/2013 2:34:22 PM