Page 221 - Managing Change in Organizations

CarnCh12v3.qxd 3/30/07 4:29 PM Page 204

Chapter 12 ■ Diagnosing change

Statement Average
score
33 In my own work area 1 2 3 4 5 6 7 4.01
objectives are clearly stated
and each person’s work
role is clearly identified.
34 The way the work structure 1 2 3 4 5 6 7 3.95
in this organization is
arranged produces general
satisfaction.
35 Conflicts of view are 1 2 3 4 5 6 7 3.07
resolved by solutions which
are understood and
accepted.
36 All individual work 1 2 3 4 5 6 7 3.61
performance is reviewed
against agreed standards.
37 Other departments are 1 2 3 4 5 6 7 2.82
helpful to my own
department whenever
necessary.
38 My boss’s management 1 2 3 4 5 6 7 4.58
style helps me in the
performance of my own
work.
39 Creativity and initiative are 1 2 3 4 5 6 7 2.71
encouraged.
40 People are always concerned 1 2 3 4 5 6 7 2.93
to do a good job.
Checksheet

1 For each numbered statement, enter the score recorded on the questionnaire.
2 Work out the total for the five statements in each area.
3 Divide by 5 to find the average score in each area.
I Key tasks II Structure III People relationships IV Motivation
1 2 3 4
9 10 11 12
17 18 19 20
25 26 27 28
33 34 35 36
Total
Average

204