Page 153 - Managing the Mobile Workforce

132 � mAnAgIng the moBIle workForCe

Second, the authors report a 35 percent average increase in pro-
ductivity when organizations move to a Results-Only Work Environ-
ment. That’s not bad, especially when managers may not even know
where their employees are half the time.
Third, all the soft issues you might anticipate in a show-up-when-
you-want-to environment prove to be nonissues. In fact, most em-
ployers feel that the interactions with their managers in a ROWE
environment stay the same or improve, and the same goes with their
team members and clients. Even better, 72 percent of employees mi-
grating to a ROWE environment at Best Buy felt their connection to
the organization was strong or very strong.
ROWE results are impressive with other organizations as well,
which report higher productivity per employee, greater job satisfac-
tion, higher organizational commitment, increased accountability,
more work–life balance, and higher wellness indicators. 10
▶

The Creators of ROWE—Cali and Jody
Cali Ressler and Jody Thompson developed ROWE—
Results-Only Work Environment—while working at Best
Buy. Today they run CultureRx, a company that shows
companies of all types and sizes how they can establish a
ROWE. Find more information about Culture Rx and Cali and
Jody at http://gorowe.com.
We asked them if there was any situation where ROWE
11
isn’t the best solution, and they assured us there was not :

ROWE works well in any situation where there’s a job to be done.
It’s important to remember that ROWE is not a Remote-Only Work
Environment but rather an environment focused on employees
determining the most efficient, productive ways to get to their
outcomes.
In a ROWE, employees are where they need to be when they