Page 158 - Managing the Mobile Workforce

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▶ChApter seVen

the mobile performance

management process

reducing the distance between manager and worker

Managers are kind of like an orchestra conductor or a sports team coach.
You’ve got a whole team that is moving in and out of the foreground and
background doing different things and handling different life events. It is
your job to see that they get what they need when they need it.
—Kathie Lingle, executive director of the
Alliance for Work-life Progress (AWLP). 1

Hiring is going to be one of the most critical jobs of a manager but then
comes understanding how to coach to get the most out of that individual.
The first step is you have to align putting the right person in the right
role and then, considering the behavior, how do you coach that person for
optimum performance?
—Lori Coruccini, founder/CEO of Predix Inc. 2

The truck driver listens to the last strains of Patsy Cline, slaps a quar-
ter on the counter, winks at the waitress, takes one last sip from his
coffee cup, and strolls out into the baking sun. The diner, located at

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