Page 129 - Perfect Phrases for Motivating and Rewarding

■ “Privacy rules may be inconvenient at times, but we all
appreciate them when our own privacy is at stake.”
■ “We all have to remember to lock the courtyard door. The
need for a convenient place to smoke doesn’t supersede
everyone’s safety.”
■ “Yes, we can bend that rule in this case.”
■ “You’ve gone above and beyond so many times. I’ll be happy
to make this request for you.”
■ “With technology changing daily, we must keep pace with
privacy rules.”
■ “The occasional call to check on a lunch date or a child at
home is fine. Lengthy personal phone calls are not. I’m sure
you understand why.”
■ “I know it seems like a lot of red tape, but we have legal issues
to consider.”
■ “I agree that the single-earring-per-ear rule is dated. The dress
code was established in 1991. No one has updated it. Human
resources is revising the guidelines.”
■ “That’s a great outfit for a private party or dinner out. However,
bare midriffs are not appropriate in this office.”

Employee Conflicts

The Motivational Mindset
■ Conflict thrives in an atmosphere of self-interest, unrealistic
expectations, unfounded assumptions, poor communication,
and limited access to information.
■ Unchecked conflict leads to stress, polarization, and mistrust,
creating an unproductive work environment.
■ When conflict arises among employees, always get all sides of
the story so you can mediate logically and fairly. Describe or

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