Page 148 - Perfect Phrases for Motivating and Rewarding

■ Smaller companies may consider providing volunteer plans for
insurance such as dental, life, or long-term disability to allow
employees the option of buying in without the employer
having to meet participation requirements.

Motivational Phrases
■ “You’ll find information about our health plan in this packet
and on the website.”
■ “Feel free to (ask me, call Karen at
extension 286, call the agent whose number is on the front of
your packet . . .) if you have any questions.”
■ “We’re researching health insurance plans. What’s most
important to you? Low co-pay? Having a particular doctor in
the network? A preventive health care rider?”
■ “Our plan offers a low co-pay and a preventive health care
rider. We’ve found that those are most important to the
majority of our workforce.”
■ “Let me (or my assistant) know what insurance companies
your doctor works with so we can try to choose a plan that
works for most of you. I’m sorry I can’t make any guarantees
that we’ll be able to please everyone, but of course, we’ll do
our best.”
■ “I’m sorry about your daughter’s illness. Our plan manager is
a stickler for following the rules. I want you to get all the help
you need, so please follow the protocol.”
■ “I realize the referral process is frustrating, but that kind of plan
allows us to pay a larger portion for all employees.”
■ “So many employees have requested alternative care
coverage, dental coverage, and PPO rather than HMO that
we’re instituting a menu format for health care benefits.
Please review all options and related co-pays carefully before
selecting.”
■ “Rest assured your medical information remains confidential.”

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