Page 59 - Perfect Phrases for Motivating and Rewarding

the company’s definition of offensive language and the
consequences for using it.”
■ “When you lose a sale, I can hear you shouting all the way in
here. You know it’s a numbers game. You just have to move
on. Shouting affects everyone’s morale. You will have to find
another outlet for this frustration.”
■ “I appreciate your acceptance of some strong developmental
feedback. Please know that my role is to help you succeed.”
■ “We covered a number of rough spots, but I want to stress
that, overall, your work has improved significantly.”

Motivational Phrases—Praise

For more phrases relating to praise, refer to the earlier section in
this chapter titled “Ongoing Positive Feedback.”

■ “You’ve initiated three new projects during the past two
quarters. That’s impressive. What do you have in mind going
forward?”
■ “I appreciate your frankness when directions aren’t clear. You
save us all a lot of time.”
■ “Your contributions to our discussion boards have raised the
level of the interactions, created a valuable online relationship
with clients, and helped reshape our online image. Thank you
for initiating and taking on this important role.”
■ “Your ability to jump in with creative solutions has saved a lot
of time and money. I’ve shared that with upper management.”
■ “Your work is exceptional. You are detail-oriented yet don’t
get bogged down in minutia. You continually exceed
expectations.”
■ “You’re not stopped in your tracks by problems; you create
solutions.”
■ “I’m impressed by your initiation of new projects.”
■ “I appreciate your eagerness to assist coworkers and to pitch in
without being asked.”

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