Page 60 - Perfect Phrases for Motivating and Rewarding

■ “Since our discussion several months ago, I notice that you’re
more patient with the service department. That helps us keep
things running smoothly. Thanks.”
■ “You’re a clear communicator, and I appreciate that you are
quick to request explanations when I’m not as clear as I could
be.”
■ “You have shown tremendous improvement in your ability to
juggle multiple tasks. Keep up the good work!”
■ “Your positive attitude is inspiring to those around you. Keep
smiling!”
■ “I believe you’re ready for more responsibility. How would you
feel about being the team leader on our upcoming project?”
■ “I just received another customer letter praising your problem-
solving initiative. This customer was very appreciative that,
when she had to speak to someone else, you handed her off
personally and then went out of your way to follow up. I’m
proud to have you on our team. Here’s a copy of the letter.”
■ “I frequently pass by when you’re speaking with a customer
and overhear how service-oriented you are. Your consistent
ability to keep your friendly demeanor even under the most
difficult circumstances is impressive.”

Employee Goals and Growth

The Motivational Mindset

■ Understand that skill development is a worthwhile investment
of time and money, and plan for it. Skill development has a
variety of approaches: classroom training, computer-based
training, on-the-job training, cross training, mentoring,
shadowing, and jumping in with both feet. Different
employees with different skill sets require whatever method
is best suited to them.

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