Page 57 - Perfect Phrases for Motivating and Rewarding

■ “I noticed that you’re implementing those changes we talked
about. Keep up the good work.”
■ “Do you have any concerns?”
■ “Do you have any suggestions?”
■ “How would you feel about taking on more responsibility?”
■ “I would like you to develop an action plan based on the goals
we’ve identified in this meeting. Let’s review it next week.”
■ “I understand I’ve given you a lot to think about in terms of
choosing a direction. Let’s schedule a follow-up meeting so
you can take some time to consider your options.”
■ “I have confidence in your ability to initiate the changes we’ve
discussed. Please let me know if you have any problems, and
let’s review your progress next month.”
■ “I’m very pleased with your improvement since our last
discussion. I hope you are too.”
■ “Once you start (reworking that system,
using some of the customer service skills we discussed, working
on the new project team, revising your schedule . . .), let’s meet
to review progress. Put it down for two weeks from today.”
■ “Is there anything else you would like to discuss with me?”

Motivational Phrases—Addressing Concerns
For more phrases that address concerns, refer to the earlier
section in this chapter titled “Ongoing Developmental
Feedback.”
■ “You often seem frustrated. You start to say something and
back off. I value you and your work. Let’s talk about what’s
been bothering you.”
■ “Help me understand why you want a transfer. You’re our top
performer. Clients love you; colleagues respect you. I don’t
want to lose you. What led to this decision?”
■ “We’ve all been on overload, but when you don’t keep up,
it adds to everyone else’s burden. Last week, as you know,

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