Page 241 - Performance Leadership

230 • Part IV Implementing the Performance Leadership Framework

Table 12.4
Needs of the Organization and Its Stakeholders, According to the Performance
Prism

Stakeholders Needs of Organization Needs of Stakeholders
Investors Capital, to operate and invest Return, capital appreciation
Credit, facilities from banks Reward, dividend
Risk, to be taken by investors Figures, justification
Support, loyalty and advice Faith, confidence in
management team
Customers Profit, to sustain the business Fast, rapid delivery
Growth, increase of sales Right, high-quality products
and services
Opinion, feedback on performance Cheap, reasonably priced
Trust, for repeat business Easy, no barriers to buying
Employees Hands, headcount, productivity Purpose, support, direction
Hearts, loyalty, commitment Care, respect, fair treatment
Minds, qualifications, teams Skills, training, knowledge
Voices, suggestions, diversity Pay, compensation package
Suppliers Fast, rapid delivery Profit, to sustain the business
Right, high-quality products and Growth, increase of sales
services
Cheap, reasonably priced Opinion, feedback on
performance
Easy, no barriers to buying Trust, for repeat business
Regulators Rules, for fair competition Legal, compliance to laws
Reason, sound purpose and Fair, no monopolistic or
reasonable to implement anticompetitive behavior
Clarity, unambiguity Safe, no endangering society
Advice, on implementing rules True, be open and honest
Community Image, be viewed in a positive way Jobs, regional employment
Skills, availability of workers Fidelity, sustain and grow
employment
Suppliers, local vendors for Integrity, open, honest,
particular needs responsible
Support, supportive of aims Wealth, making the
community healthy and
prosperous

Reciprocity within added-value relationships has a bigger impact on
an organization’s performance management. The organization needs
to track what it achieves from its stakeholder’s performance. This of
course is the bottom line for one’s own performance as well. There