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40                                            Power Up Your Mind


                                                     Fulfilled    Creative
                                                    Generous      Appreciative
                                                   Humorous       Happy
                                                    Satisfied     Cooperative
                                                    Interested    Curious
                                                    Impatient     Frustrated
                                                      Bored       Dissatisfied
                                                   Defensive      Judgmental

                                                     Stressed     Angry
                                                   Depressed      Hostile









                            AN EMOTIONALLY CONFUSING WORLD


                                  Ever since Daniel Goleman’s book, Emotional Intelligence: Why it Can
                                  Matter More Than IQ, there has been increasing acceptance of the
                                  role  of  emotions  in  the  workplace.  EQ  has  become  a  shorthand
                                  term for this aspect of intelligence and many very interesting tools
                                  and techniques have been developed as a result. But, in many cases,
                                  it  is  still  talked  about  as  if  it  were  something  distinctly  separate
                                  from the rest of working life.
                                        In  truth,  when  it  comes  to  dealing  with  emotions  in  the
                                  workplace we are still very much at first base. This is hardly sur-
                                  prising given the enormous variety of responses that the same event
                                  can produce in different people.
                                        Take the case of Princess Diana. When she died in a car acci-
                                  dent in Paris a few years ago, there were some interesting reactions.
                                  Prime  Minister  Tony  Blair  gave  a  long  and  moving  speech  in  a
                                  churchyard suggesting that she was the princess of all our hearts.
                                  The leader of the British Opposition, William Hague, gave a rather
                                  short  and  uninvolved  tribute.  Ordinary  people  from  all  over  the
                                  world sent flowers to Kensington Palace. Hundreds of thousands of
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