Page 17 -

xvi Contents

11.3.1 Stage 0: Plan and Justify ................... 283
11.3.2 Stage 1: Extract ....................... 285
11.3.3 Stage 2: Create Control-Flow Model
and Connect Event Log ................... 285
11.3.4 Stage 3: Create Integrated Process Model . ......... 286
11.3.5 Stage 4: Operational Support ................ 286
11.4Applications ............................. 286
11.4.1 Process Mining Opportunities per Functional Area ..... 287
11.4.2 Process Mining Opportunities per Sector . ......... 288
11.4.3 Two Lasagna Processes ................... 292
12 Analyzing “Spaghetti Processes” .................... 301
12.1 Characterization of “Spaghetti Processes” .............. 301
12.2 Approach . . ............................. 305
12.3Applications ............................. 309
12.3.1 Process Mining Opportunities for Spaghetti Processes . . . 309
12.3.2 Examples of Spaghetti Processes .............. 310

Part V Reflection

13 Cartography and Navigation ...................... 321
13.1 Business Process Maps ....................... 321
13.1.1 Map Quality ......................... 322
13.1.2 Aggregation and Abstraction ................ 322
13.1.3 Seamless Zoom ....................... 324
13.1.4 Size, Color, and Layout ................... 328
13.1.5 Customization ........................ 330
13.2 Process Mining: TomTom for Business Processes? ......... 331
13.2.1 Projecting Dynamic Information
on Business Process Maps .................. 331
13.2.2 Arrival Time Prediction ................... 333
13.2.3 Guidance Rather than Control ................ 334
14 Epilogue .................................. 337
14.1 Process Mining: A Bridge Between Data Mining
and Business Process Management ................. 337
14.2 Challenges . ............................. 339
14.3 Start Today! ............................. 340
References ................................... 341

Index ...................................... 349