Page 16 -

Contents xv

6.4.3 Process Discovery Using Language-Based Regions .... 180
6.5 Historical Perspective ........................ 183

Part III Beyond Process Discovery
7 Conformance Checking ......................... 191
7.1 Business Alignment and Auditing .................. 191
7.2 Token Replay ............................ 194
7.3 Comparing Footprints ........................ 205
7.4 Other Applications of Conformance Checking . . ......... 209
7.4.1 Repairing Models . . . ................... 209
7.4.2 Evaluating Process Discovery Algorithms ......... 210
7.4.3 Connecting Event Log and Process Model ......... 211

8 Mining Additional Perspectives ..................... 215
8.1 Perspectives ............................. 215
8.2 Attributes: A Helicopter View . ................... 217
8.3 Organizational Mining ........................ 221
8.3.1 Social Network Analysis .................. 222
8.3.2 Discovering Organizational Structures . . ......... 227
8.3.3 Analyzing Resource Behavior ................ 228
8.4 Time and Probabilities ........................ 230
8.5 Decision Mining ........................... 234
8.6 Bringing It All Together ....................... 237
9 Operational Support ........................... 241
9.1 Refined Process Mining Framework ................. 241
9.1.1 Cartography ......................... 243
9.1.2 Auditing ........................... 244
9.1.3 Navigation .......................... 245
9.2 Online Process Mining ........................ 245
9.3 Detect ................................ 247
9.4 Predict ................................ 251
9.5 Recommend ............................. 256
9.6 Process Mining Spectrum . . . ................... 258
Part IV Putting Process Mining to Work

10 Tool Support ............................... 261
10.1 Business Intelligence? ........................ 261
10.2ProM ................................. 265
10.3 Other Process Mining Tools . . ................... 270
10.4Outlook ............................... 274
11 Analyzing “Lasagna Processes” ..................... 277
11.1 Characterization of “Lasagna Processes” .............. 277
11.2Use Cases . ............................. 281
11.3 Approach . . ............................. 282