Page 121 - How America's Best Places to Work Inspire Extra Effort in Extraordinary Times

108B RE-ENGAGE

Figure 5.1

: EVIDENCE OF THE DIFFERENCE GOOD MANAGERS MAKE

There were three additional manager-related survey items where we
saw a significant difference between the scores of winning and non-
winning employers, as Figures 5.1, 5.2, and 5.3 show and the selected
survey comments echo.
“My immediate supervisor regularly gives me constructive feedback on my
job performance” (Figure 5.1) was ranked #6 as a differentiating item.

:
Voices of Disengagement
Voices of Engagement
: : “I have no idea if my manager
“Our managers’ focus is more on
:
is happy with me or not. I
process improvement than finger-
have come to assume, no
pointing. The emphasis is not on
news is good news.”
who made a mistake, but on how
can we all avoid making similar
at telling you what you are do-
mistakes in the future.” : “The manager doesn’t do well
: “We have weekly one-on-ones that ing good or bad until review
provide great feedback and let me time; it would be helpful to
know what I need to do to perform receive feedback as you go.”
my job 100 and effectively.”