Page 122 - How America's Best Places to Work Inspire Extra Effort in Extraordinary Times

The Real Job of Managers C109

Figure 5.2 Voices of Disengagement

: : “She avoids anything confron-
Voices of Engagement
“Feedback is provided con-
:
tational and is even two to three
structively and mistakes are not
made, but learning opportuni-
months late in giving your annual
“I like being able to talk to
: ties are created.” : evaluation.”
“Poor communications (and lack
management with concerns of) seem to be specific to my
and questions without fear of immediate area. Most of our local
being thought of as out of place problems can be traced to one
or doing something wrong.” individual.”
: “The supervisors and manag- : “My supervisor doesn’t speak to
ers are simply SUPERB at be- me, so I don’t really know what’s
ing calm, giving direction and going on.”
support, and encouragement.” : “I don’t hear a lot of information
: “There is open, honest com- from my manager. I am not a
munication between everyone manager, so I don’t hear things
with no fear of backlash.” directly at the management
: “They continue to keep their meetings. I think it is important to
employees updated on the communicate in a clear manner
inside and outside things hap- the direction we should all get
pening with the company.” behind in order for people to be
: “Open communication is encour - more energized and really com-
aged, even with supervisors.” mitted to that goal.”